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Why can’t my teen access Onward

lottieloo.448716
Honored Guest

We have downloaded and allowed app on supervision, but he still can’t play as keeps getting the Message - unable to function without the request of granted permission - can anyone help us with this ? What do we need to do ? 

4 REPLIES 4

Choleni
MVP
MVP

Hi @lottieloo.448716 🙂

maybe your teen cant access Onward because it's 18+ game.

Thanks - actually it is a 16 plus and I have said can play it 

Sorry, in my country(Germany) it's 18+.

So, if you actually being allowed to play it but it doesn't  work, you can ask support for help.

Send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lottieloo.448716! We have received your PM and will continue assisting through there. Have a wonderful day!

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