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Why does it take DAYS to get a single response form support?

shim2
Adventurer
What kind of sense is that? I just don't get it. Oculus has been doing this for long enough to have a better support system than they do. And why no phone number to speak with someone? WTH???

It's almost like they're TRYING to be bad at this.
5 REPLIES 5

cybereality
Grand Champion
That's not normal. Usually we will respond the same day. I'm not in office now, but if you send me a PM I can check on it first thing on Monday. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Ernimus_Prime
Heroic Explorer
I used tech support.  And they were prompt to respond.  Weird. 
ASUS TUF GAMING X570-PLUS (WI-FI), Ryzen 7 3700x, 16 gigs ram DDR-4 3600 MHZ. SSD XPG 8200 pro 1 TB. WD Black 4 TB. Windows 10 PRO 64-bit. MSI VENTUS 3 RTX 3080 OC, Primary: MSI MAG274QRF-QD 2nd monitor: Acer Predator XG270HU 1440p@144 hz, Phanteks Enthoo Pro case. Corsair rm750x PSU. Rift S.

cybereality
Grand Champion
We're taking care of the OP. It can sometime take a few days of troubleshooting. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Anonymous
Not applicable
Deleted - wrong thread.

randyman313
Honored Guest
I need suooirt and can't find anything so to see cybereality respond is at least a light at the end of the tunnel.  Many times it takes me to install updates from the app and within the gear VR main menu.  They constantly stop mid download multiple times.  Some finally install but in game I can't even get installed at all.  I purchased Vectron Revenge when it first came out for my Galaxy S6 so I'm just trying to install it on my new eight plus and I cannot get the download to finish and actually install
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