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Why does my meta quest 2 say usb update?

Jayballz6099
Honored Guest

I’ve been trying for a little while now to get my meta quest 2 to work but every time I press any of the options it doesn’t work I have even tried to reset the quest 2 but it took me back to the same screen and now I think that I’m stuck in a boot loop because all of the options take me back to the same screen

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Jayballz6099! Having your headset stuck in a boot loop like this is not ideal as it will prevent you form playing and enjoying VR, so we want to do everything we can for you here. We're going to recommend we proceed with a Factory Reset of the device. What this will do is reset the device to a "like-new" state, wiping all information and data off the device. Some of this data can be restored by enabling Cloud Backups beforehand; however, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile.

Once you've set up Cloud Backups, ensure your device is fully charged, then proceed with the directions found in the Meta Store Help Center. This has steps for resetting the headset directly from the device, and remotely via the linked app on your phone. Please try both options in this case, as one may work where the other does not. 

 

If you need any further assistance, please reach back out and we would be happy to assist you with this process.​ If you need to reach back out, please do so over a private message, as we will need to look into possible replacement options and will need to gather some information to do so. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Jayballz6099! Just checking in with you to see if you still need assistance with your Quest 2 Headset. If you still need help please reach out over that private message as directed above and we will be happy to continue working with you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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