So I've had my quest 2 for about a year'ish now. and for the first 2-3 months it would last a good 2-3 hours before it died but for the past few months now I can barely get an hour's playtime even when i start at 100%. Me and my friend have tested this multiple times, we will both get on at the exact same time an after just under an hour my headset would be at 13% or lower and his would still be at 40-50%. anyone know how or what could be causing this or could it maybe be a faulty battery? any help would be appreciated, thank you.
LOL I mean if you want to contact support, I'm sure they'd be more than happy to look into your options! I've never heard of someone receiving just a battery though 🤔
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
Hey there, @TinyIronGaming and @wolfy.776929! We've noticed that both of you are experiencing some battery issues with your Quest 2. We understand how important it is for you to make the most out of your gaming sessions, so we're here to assist you! There could be several reasons why your headset's battery is draining quickly, such as high brightness settings or changes in the refresh rate. We recommend going through your headset settings and ensuring that everything is set to default. Also, make sure to fully charge your headset and give the battery life another test. If you still notice that the battery is depleting faster than usual, please send us a private message so that we can investigate further. To PM us, simply select our name to access our profile page or click here. From there, click on "Send a Message" to reach us privately! Just a friendly reminder, you need to be signed in to the community before sending a private message. We're looking forward to hearing from you soon!
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Howdy, howdy @TinyIronGaming! We're checking in to make sure you were able to get that battery issue sorted out, or if you've run into any further trouble with that at all. No user should have to deal with a reduced playtime, and we want to make sure everything went smoothly for you along the way! If you haven't already, we recommend checking out our article here, which goes over the best ways to maximize the battery life of your headset. Please don't hesitate to reach back out with a PM if you're still having issues, as we'd love to help!
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Hey @NebulaVR2013! Thank you for taking the time to share your recent experience with the Quest 2 battery life. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. With that being said, please verify the following information for us to better investigate the cause of the problem.
Are you using charging cables and adapters other than the official charging cable/adapter?
Have you left the headset plugged in for days or weeks at a time ?
Battery life will vary depending on use. Some features, such as increasing the refresh rate, may consume more power depleting the battery faster. Has any setting for frame rate been changed?
We're looking forward to hearing from you soon. Have a wonderful rest of your day!
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Hello again, @NebulaVR2013! We noticed that we haven't heard back from you on this. We want to make sure that you are fully taken care of, so if you still need help, please be sure to reach out with the answers to the questions we asked. We'd love to keep looking into this with you!
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Ever since i had the headset for 1 year , my headset has been draining way to fast and kept limiting my playtime as i would already be at 80% after finally opening up my game
We love that you are enjoying the immersive world of VR gaming. We don't love that you're having some battery issues. Please feel free to contact us in a private message so that we can look into this further. Simply click on our name to visit our profile, or use this link. Once there, select 'Send a message' to privately message us. Please note you must be signed in to the community before sending a private message. We eagerly await your response.
Meta Quest Support
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