cancel
Showing results for 
Search instead for 
Did you mean: 

Why is the Controller option missing in the Oculus app menu?

Whitecar3
Honored Guest
Since losing my Oculus Go controller I have been desperately trying to locate the Controller menu option on my phone's Oculus app so that I can buy a new compatible controller to pair my headset with. I select my connected headset in the app on my phone and the only option I get is to Pair New Headset which takes me to the steps to pair my headset with a Go controller which I no longer have. I can't buy a replacement Go controller anywhere and the Oculus website says it is unavailable. Please can someone help explain how I get the Controller option to appear so I can access the required Pair New Controller. When I know I can access this then I will buy a new controller to pair up. Thanks in advance.
5 REPLIES 5

PITTCANNA
Visionary
because most likely they stop making the replacement parts for it.  I think now with quest 1 and quest 2, its just obsolete tech.

singletonamos50
Honored Guest
try it

Whitecar3
Honored Guest
Thanks for responding but there seem to be YouTube videos showing me how to pair the Go with different compatible blue tooth controllers. They clearly show a Controller menu option once you select the headset. It seems to be a problem with the Oculus app not showing the Controller menu option. 

Whitecar3
Honored Guest
Hi singletonamos50.
I don't want to try an Oculus Go from eBay that would set me back nearly the amount I paid for the whole headset and controller purchase when I could buy a compatible one for a third of the cost. The problem as mentioned above is that the app doesn't allow me to do that but the vids show it should be possible. Thanks for responding anyway.
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?