Why isn't my store credit workin

[GhostyJustBetta]

I'm going and copying my refferal and pasting it into discord I got two refferals that were accepted so I got on my oculus and when I acted like I was buying a game it didn't show up and there is a progress bar under the refferals that were accepted. I don't know how to finsh it.

[MetaQuestSupport · Accepted solution]

Hello BabyVoiceVR! We saw that you were having trouble using your referral method. We are aware of how confusing this may be because we have been in your shoes at least once. Please let us to help you get these credits up and running again.

So that we can look into this further for you, we will need to request some details to help me authenticate your account. Please provide the following:

Full name as it appears on your Oculus account
Current alias/username as it appears on your Oculus account
Email address linked to the account

Once you provide those details, we will be able to assist you further.
 

[MetaQuestSupport]

Hello BabyVoiceVR, we're checking in with you to see whether you still require assistance with your credits. We value your opinions greatly, so don't hesitate to get in touch with us.

[GhostyJustBetta]

For me this is confusing please could you put the steps in to more detail 

[MetaQuestSupport]

Hello BabyVoiceVR! We appreciate your follow-up and recognize how this may interfere with your time. We would like to extend an invitation to PM you so we can provide you with more information and simplify the information for you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[deejeevee]

@GhostyJustBetta 

After you share your referral link, referrals go through three stages:

Stage 1: Your friend clicks your link and accepts your referral. Your friend then has 90 days to buy and activate their new Quest 2 headset. In your mobile Meta Quest app, Stage 1 looks like this:

Stage 2: Your friend activates their new headset, and your credit is ready to be redeemed. In your app, Stage 2 looks like this, and to redeem your credit, you have to tap the "Redeem" button:

(Note: The above example says $35 because it is in Canadian dollars. The amount of the credit will be whatever is equivalent to $30 USD in your local currency.)

Stage 3: After you tap the "Redeem" button, the credit gets applied to your account and will show up when you look at the price of an app. The redemption will still appear in your app, but will be greyed out, like this:

I hope this helps explain the process. 🙂

[Cosmxxc]

I have the exact same problem can you help?

[MetaQuestSupport]

Sure thing @Cosmxxc. We know how important the referral program is for people and we don't want you missing out on that credit. We'll need to gather some account information from you, so we will need to move this conversation to a PM. 

Please click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.