Why wont Oculus Support help us? or even talk to us?

[Sinsinful]

Right I'm 2 days in with zero response from Oculus on the fact that my brand new £400 headset has issues with the PC recognising it via the usb port, when it is connected I then have tracking issues in ALL games and apps but the home area (hands freeze will rotate but not move requires reset) every 2 minutes. I reading a lot of threads on this forum and on reddit with people experiencing the same thing. People who have got responses from tickets are saying they basically didn't read the ticket and posted a copy and paste from the troubleshooting page.
Now let me be clear - I'm happy to wait if there was a fix, I'm happy to wait if I need a replacement headset, but what I'm not happy to do is pay £400 for a product that does not work with no contact from the company that sold it. NO phone contact , NO emails, NO ticket response, NOT even a forum announcement. And by the way there are on here answering the easy questions but ignoring the hard ones! which is infuriating.
OCULUS put up a post addressing these issues NOW please, THANK YOU!

[Zenbane]

jab said:

Zenbane said:

However, I can't help but realize that the number of people having problems seems in the low hundreds at best. Compared to the Thousands (potentially 10's of Thousands) of units being sold.

Oculus support does not seem to agree with you.

The term "high volume" is quite relative, as it depends on how many Oculus Support personnel are working. I mean, 50 tickets could be high volume if it's just 2 people. And don't forget, they are supporting ALL requests, for both hardware and software for all products. Your reply doesn't take that in to consideration.

I see just as many people between here, Facebook, and reddit with a perfectly working Rift-S and Quest as there are people complaining about issues. I would say at least 2-to-1 if not more. High volume support tickets for a global platform does not dispute that.

[hellbringeranus]

Just got new unit and it is still losing tracking but seems to work longer than the other I can now play for up to an hour on it which is an improvement lol

[antitrust42]

all rift s have loose tracking, is the camera problem headset 
even if we change for 10-20-100 lol, all still the same

i returned mine and got my  money 🙂 
no more oculus for me 

[hellbringeranus]

antitrust42 said:

all rift s have loose tracking, is the camera problem headset 
even if we change for 10-20-100 lol, all still the same

i returned mine and got my  money 🙂 
no more oculus for me 

thats not true I played one at a friends house worked fine no tracking issues whatsoever just seems like a lot of buggy headsets