I'm the primary user on our Oculus headset. My wife has her own profile. We both use Supernatural Fitness. Recently, she logged out of her Supernatural mobile app and now when she tries to log back in, it rejects her email address saying it's already active.
If she just starts Supernatural in the headset while logged onto her headset profile, Supernatural will start but doesn't seem to realize we're already paid. Instead if giving her a way to sign in, it offers her the various plans to sign up for. The app works fine for me when on my headset profile.
Thank you for reaching out to us. We understand that your wife is encountering access and login issues. For us to get a closer look and develop an appropriate solution we would like to encourage you to reach out to us through private message:
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We have been having the exact same problem for 7 months or so now and no one at Supernatural has responded to our repeated requests for help! I had to start working out under my husbands profile!!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
