My wife's account, which we set up to let our then-10 yr old use a Quest before child accounts existed, is suspended. We never received a notification or warning, and there's no way to appeal. We're 99.44% sure our kiddo didn't do anything innappropriate (it's possible...willing to hear it if there's evidence and would want to know), but for the moment we have a useless Quest until we can get my wife's account unlocked. Please contact me to resolve the issue.
Trying to log in with her Meta credentials: we get a blocked notice and some boilerplate about community standards.
Trying to log in with her Facebook credentials: we get an error message, but nothing about suspension or community standards.
Trying to use the Meta help page: we get an infinite do loop since there's no way to message anyone.
Once we're back in we'd like to use the new parental control features. Thank you!
Many thanks for taking the time to share your experience and bringing this to our attention.
We understand you have indicated that your wife's account has been suspended and you are unaware as of why this has been done. We know this can be frustrating, but we would like to help and provide you with the information you need.
In order to look into this account issue, we would need your wife to contact us via private message, as we may need to ask for some details to assist us further while investigating.
We hope this helps! If you need any further assistance, please visit our Meta Quest Help Center where we have 24/7 support available whenever you need us.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
She can’t send a PM because she can’t log in. I’ll send a PM. This is basic, but where’s the PM function on this forum (probably under my nose, but I don’t see it). Thank you.
You can send us a private message by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We're looking forward to your message!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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