Hi there. Like a lot of Quest 3 users on this forum and on Reddit, I too have problems with my Quest 3 disconnecting from the wifi every 15 to 20 minutes or so. I was hoping that the last three firmware updates would help. Meta had said that v67 has helped with this, but I'm still disconnecting. It's really frustrating when playing a game or while on the Bigscreen app.
I've tried everything in addition to the new firmware updates - I've changed between ipv4 and ipv6 on my router, and I've erased the Quest OS and reinstalled everything multiple times. I've also rebooted my CenturyLink modem/router a couple of times. Nothing works.
Is there anyone - including Meta support - that has any ideas on what to do now? Or is it possible that my headset is faulty and needs to be exchanged. Any help would be appreciated. Thanks.
Hey there, @Vinman123456! We definitely want for you to enjoy your time in VR, and that can be hard with constant network disconnects! We would recommend trying the following troubleshooting if you have not yet:
Reboot the headset.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
Try connecting to a different network to see if it does the same thing. Disconnects like this can be due to weak signal, interference, or your wifi router.
Thanks for the response. I've tried before all of the suggestions you mentioned. I have rebooted the headset countless times, I've tried both my 2.4 ghz and 5 ghz bands on my router and as I mentioned before, I've done a factory reset a couple of times, and nothing works. I do have a third-party headstrap/battery pack hooked up to my Quest 3, but the wifi disconnects started to occur long after I put the headstrap on. I don't have another network in the home to try connecting to. Perhaps I can try connecting it to my phone via a hotspot to see if the problem persists, but that's the only other network I can try it with.
Thank you for trying those steps @Vinman123456, could you try the following Wi-Fi troubleshooting if you haven't already:
Go to Wi-Fi settings on your Quest 3
Go to your network settings and select mac address
Make sure the mac address it set to device and not random
If you still have any issue after this please feel free to reach out to us in a private message In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message.
We look forward to hearing from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey hey, @Vinman123456, we just wanted to drop by and check in on you, are you still having trouble staying connected to Wi-Fi after the provided steps? If you still need assistance we're always here!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I can't seem to send a private message to you anymore. I get some HTML error and then an error message saying I've hit my limit of private messages.. How can I contact you?
Hello there, @Vinman123456, and thank you for getting back to us! We notice that you are unable to private message us. If you receive an error stating that your private messages limit has been reached, generally all you need to do is wait a little while before you can send a private message again. We advise giving it an hour or two, then cleaning the cache and cookies on your browser and giving it another try. If you're still having trouble sending a private message, you can always open a support ticket here. We hope this information is helpful. Please feel free to let us know if you have any other questions and we'll be happy to help
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm still having problems trying to communicate with direct messages. Still get the errors despite clearing out cookies. I just sent an email to your support team. I'm still having problems with my quest 3 disconnecting from wifi every 5 or 10 minutes despite trying all of your solutions. Now I'm having troubles just trying to send messages to support. Sigh.
There was no change when removing my head strap. Still disconnecting.
Sorry, I have not connected to my phone's hotspot yet. I'll try tomorrow (Wednesday)
Yes, I'm trying to message you with Firefox (latest version) on my desktop PC.
I don't think I went through Report a Problem, but I didn't send a message through the customer support's portal. That worked ok. It's trying to send a private message via the community forums and by clicking on Meta's profile that I get the error messages.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
