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Windows keeps defaulting to Oculus Rift audio while using Quest 2

Stymiez
Explorer

Still no response or update. I have several PCs, all have this issue with a Quest 2. I can't speak for other devices, but this is kind of ridiculous. Any chance of making a fix or providing an answer that isn't "report it as a bug"? I mean... considering that is exactly what people here are trying to do by posting here...

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there! We are just following up with you in order to check and see if you still need assistance with your Rift audio settings. If you do still need help, feel free to reach out to us anytime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes, providing the same answer to a question I didn't ask does not solve my question. Try again.

Stymiez
Explorer

No, this is the same response you gave in the last post. There's no reason Quest Link needs priority over other audio devices. If it does, then it needs to drop the priority when the application is closed. Fix your product.

Hey @Stymiez, if setting another audio device as primary as was recommended in the other thread did not work for you, you can try a clean uninstall and reinstall of your Oculus desktop app to make sure that everything is up to date on your system:

 

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any necessary content. You can find steps on how to do so by clicking here.
  4. Reboot into Safe Mode. You can find steps on how to do so by clicking here.
  5. Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
  6. Delete all Oculus folders from the following folder:C:\Program Files
  7. Remove any Oculus folders from the following locations:
    1. C:\Users\YourUserProfile\AppData
    2. C:\Users\YourUserProfile\AppData\Local
    3. C:\Users\YourUserProfile\AppData\LocalLow
    4. C:\Users\YourUserProfile\AppData\Roaming
    5. C:\OculusSetup-DownloadCache
  8. Restart your computer in normal mode
  9. Reconnect your computer to the internet
  10. Install the Oculus PC app again using the setup tool from our website here
  11. Reconnect the Rift/Link cable and re-test the headset

Hopefully that gets things working as you hoped. If not, the next step would be to get this reported to the developers directly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, we wanted to check back in here to see if you still needed assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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