Workroom - remote desktop fail

[Onlymusic]

Hi!
In Workroom, my pc is not recognized. 
I have installed the Remote desktop application but after connecting to the facebook account,
 I have a popup which specifies that the headset is not connected while it is seen in the Oculus app, and a new popup connection appears.
I saw that I am not the only one in this situation. Can you help me to solve the issue.

Sorry for my english !

[MetaQuestSupport]

Hi there @Onlymusic, we noticed you are unable to use Workrooms in PCVR. We know not being able to access Workrooms can be inconvenient, and we understand how important it is for you to access it and have your meetings. We would love to assist you on this matter all that we can!

Since the we don't have a clear visual of the issue, we will need to ask you to provide us some information.

Can you please review the following:

• Can you please send photos or a YouTube video of the issue?
• What headset are you using?
• So you are able to connect to the Oculus PC app, but not from the Workrooms app?
• Are you able to connect to Workrooms from the online web app? (https://workrooms.workplace.com/)

Let us know, we hope to hear from you soon!

[MetaQuestSupport]

Hiya hiya! We're just moseying on over to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

[Onlymusic]

Hi,

Thank you for your reply

My headset is a Quest 2.

I can connect to WorkRoom online web.

See the picture : no headset is connected

[MetaQuestSupport]

Hey there, @Onlymusic. Please check to see if your Quest 2 and PC app are on the latest updated software, if you are using a wired connection please check to make sure you have Air link turned off as well.

If you are still having trouble after these steps then we kindly invite you to send us over a PM so we can dig deeper into your issue. In order to PM us all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you.

[MetaQuestSupport]

Hey @Onlymusic,

We wanted to reach out again and ask if you have had the opportunity to reach out to us our our support teams over PM? We would love to look into this further if needed. Just let us know!

[pedrocp]

Same problem with my Quest 3. Tech support recommended me to do a Hard reset. After resetting and uninstall-install, now the Workrooms app only shows a black environment with a message asking me to update Workrooms. 

It's a shame because Workrooms was my killer-app.

[NathanSudo]

@pedrocp Sorry you are having this issue! Let's connect, I'd love to help you get this working again. 

I'm troubleshooting with some people to resolve any issues, with Workrooms if it was telling you to update .. Was there no update available? A few days ago a number of us were having that issue but it's resolved now. 

Please let me know if you are having the update issue or the login loop issue and we'll get you some help.  Feel free to DM me.

Workrooms is great when it's working for sure!

[AliceinVRworld]

Hey there! Just wondering if everything was fixed regarding this experience you were having?