I sent my original Oculus 3 back for repairs on Feb 3rd. As soon as Meta received my headset they sent a replacement right out. Unfortunately, the one they sent me was stuck in a bootloop. I sent the 2nd headset back. I never received a confirmation that they did receive the package like I did the first one. I waited for a week after I knew they received it. Thank you Fedex tracking. I talked to 3 different people in support for an update. All 3 said they would escalate my issue. Two people did and one person did not. I finally received a case number 2 weeks after they received my headset. This is their response every time I ask for an update on when a headset will be shipped to me.
"We've received an update from our team that they've been able to confirm your headset is at the warehouse, and they are working on recording the return and setting up the replacement. As soon as we have any updates on the processing of the replacement, I will make sure to reach back out and let you know."
This was a Christmas gift with the warranty plus protection. At this point Meta has had the headset longer than I have. I'm going on 40 days since I sent the first one back. I asked for a refund so I can just go to Amazon or Bestbuy to purchase another Oculus 3. This was their response this morning.
"Thank you for getting back to us. My name is Tameem from Meta Store Support's specialized team and I'll be assisting you today. Please note that we are still investigating the issue and will reach out to you as soon as there is any progress or improvements. With regards to your refund, we are unable to comply with your request as you have already passed the 30 day period from the date on which you purchased the device. Here at Meta Store Support, we value our customers and strive to deliver quality service. We apologize for any inconvenience that may have been caused by the delayed resolution process. I can assure you that this is unintentional and we are working to the best of our ability to have the issue resolved in a timeous manner. "
Hi there, @SirDipChip! Making sure you're able to jump back into the VR world as soon as possible is essential to us, so we definitely want to check into this for you! When you get a chance, could you please send us a PM? You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're looking forward to hearing from you!
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Hi there, @SirDipChip! Making sure you're able to jump back into the VR world as soon as possible is essential to us, so we definitely want to check into this for you! When you get a chance, could you please send us a PM? You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're looking forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, @SirDipChip! We're very glad to see you've sent us a PM and we're eager to check into this order for you! Please get back to us there and we can move forward in investigating this problem together. We'll be looking out for your next update!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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