My Oculus 2 256gb has " lost tracking error". I spoke to customer service several time regarding the issue and I was told every time to reset the headset. Restting did fix the error for few weeks but than it would appear again. Finally they agreed to replace the headset. I was told that I will get a replacement in 2 to 3 business day after they have received the headset. It has now been over two weeks and no replacement in sight. When ever I send an email I get a standard response with apology and statement that case has been escalated with no time line in sight. It is very frustrating. There should be phone number to talk to customer service. What ever they are investigating should not affect the replacement time line.
Similar situation, I've had 3 replacements, all defective, not able to complete a setup, now on the 3rd one they say they are having my issue reviewed by some kind of advanced team and are reviewing it, they just keep telling me that they will contact me, its been 14 days, and nothing, its been 2 months with a defective Quest 2 and now I have the last one that is defective without any idea if and when they might get back to me with another replacement or a solution of some sort, same thing with me apologies that that they are reviewing it with no ETA on when this might be resolved.
I'm going to open a consumer compliant I think via my state's attorney general, I'm sure there are the same options in other states as well.
Maybe if they get enough complaints they might change their behavior, another option is I think I'm going to do some research and see if they are breaking any Consumer Protections everyone has federally.
Let's see if we see any response from Oculus on these posts?
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