I hope this email finds you well. I am writing to seek assistance with an issue I've encountered with my new Meta Quest 3 headset. Upon purchasing the device, I was delighted to learn about the inclusion of a complimentary game offer. However, I've run into a challenge in accessing this offer.
After setting up my headset and logging into my account, I noticed that the free game, titled "Wrath", which was supposed to be included with the purchase, is not appearing as free on my account. Instead, it is currently listed at its full price of $60. This has been quite perplexing, as I was looking forward to enjoying this game as part of my new Meta Quest 3 experience.
I would greatly appreciate your assistance in resolving this matter. Could you please advise on how to access the free game that was supposed to be included with my purchase? I am eager to fully enjoy all the features and offers that come with my Meta Quest 3.
Thank you very much for your time and assistance. I look forward to your prompt response and a resolution to this issue.
A day or 2 after setting up my Quest 3 I got an email saying 'claim your asgards wraith 2 award now' I believe I did get a notification within the device too.
The game itself doesn't release until the 15th anyway.
Thanks for helping, I did receive the email but my challenge is I had to change the account which I used to setup quest 3 originally. I haven’t claimed the game on the first ID, it’s still unclaimed and I want to claim in my other account.
Ah ok. The problem is that the serial number of your headset will now have a claim against it for that game. If you contact metaquestsupport they may be able to close that other account and amalgamate your games into your main account.
Its worth a try for sure, fingers crossed, I'll tag @MetaQuestSupport and see if they can do it here for you
Hey there @Devboy248! We totally understand that your having an issue with your game being connected to the wrong account, we also know how this is taking your valuable time away from being able to enjoy the world of VR. We'd love to get you in our PM's, so that we can get some information from you and take a look at your account! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to getting your PM!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Devboy248! We just wanted to follow-up with you and see if you were still needing any assistance from us. We're always here to help if you do!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Please help me get the game as well. I have clicked on "your free app is ready to redeem" several times. I don't have a code to enter. I am frustrated as I don't want to go past the upcoming date that will not allow me to redeem this game with my new Meta Quest 3. Thank you.
Hello @VH123, We definitely want you to get the full experience for Asgard Wrath, it's an awesome game, so we're more than happy to help you with redeeming this app! Please try these few simple steps to help with redeeming this app:
Open the Meta Quest app on your mobile phone.
Tap Menu, then tap Settings.
Tap Account Settings, then tap Redeem Store Code.
Enter your promo code and tap Submit.
Please try these steps. If this issue persists, please don't hesitate to reach back out to us. We're always here to help you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
