Wrong Acccount country - Meta support is No goods!

[AsToRm111]

Dear all,

I am really really not happy about META support. I have contacted they multiple time and they are not bring me any solution. Each time I have another person, no replying to my question.

That is why I am writing here.

I am French living in France. I bought a meta quest in January 2025.
This device arrived in France and have never moved from France.
I did a business trip in UAE in February. It is possible that I downloaded and started the Meta app when I was in UAE. I do not remember.

I do not see the referral link in the meta app. Apparentlty that is because my p"redicted country is listed as the United Arab Emirates (AE) ".

They proposed me to make a reset factory.

I did it first trhough the app ==> No change

I then tried with the meta quest (power and vol -  button)

Nothing changed. Maybe I miss something.

I contacted back the support and now they are telling me that I can "activate the localisation of the app". It has nothing to do with my problem.

Please help!!!

[Choleni]

Hi @AsToRm111 🙂

Your screenshot doesn't mean that you don't have the referral link.

You know that you have to tap on the little arrow at the right side of each game before you can see the link, do you?

[AsToRm111]

Yes indeed I know for the apps. The referral links are working for the apps.

The point is to have the referral link of the device "meta quest" that should be on the top of my screenshot.

[Choleni]

Oh, sorry😂..... I misunderstood you.

You said you did a factory rest of the headset.....have you also uninstalled and reinstalled the app on your phone, now that you are back in France?

[AsToRm111]

At 1st following the support idea, I just did a factory reset using the phone App = DID not solve the problem

Therefor I tried by doing the following:

- uninstall the app

- Factory reset using the power and volume (-) buttons

It did not solve the problem. During the configuration, there is no selection of country.

[Choleni]

May I ask how long you are already back in France?

I'm asking because.... a user told me, when he travels to an unsupported country, he always loses the referral link in the app.

For him it takes always about 14 days until it will reappear.

[AsToRm111]

I went back on month again but I did the factory reset only last friday.

[Choleni]

He didn't have to to anything....he just have to wait. But he installed the app and set up the Quest here in Germany, maybe that's the difference.

After you did the factory reset and reinstalled the app while being in France, it SHOULD work..... you did not do anything wrong and you didn't miss anything.

One question....is your currency in store Euro or Dollar?

[AsToRm111]

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@Choleni wrote:

He didn't have to to anything....he just have to wait. But he installed the app and set up the Quest here in Germany, maybe that's the difference.

After you did the factory reset and reinstalled the app while being in France, it SHOULD work..... you did not do anything wrong and you didn't miss anything.

One question....is your currency in store Euro or Dollar?

---

In dollar $ 😞

To reinstall, the app. I just removed it on the phone and reinstall. Any other idea?

[Choleni]

Unfortunately no☹️

Out of curiosity..... if you log out on your phone app and a friend then log in with his account on your phone, do he get Euro??

I think, he will..... somehow your account remains to be set to UAE, even after the factory reset.

Maybe you should talk again with support.....perhaps it is possible to transfer your games if you create a new Meta account? Then again a factory reset and set up with the new account.

It's just an idea.....I don't know, if they are willing to do that or if the transfer is even possible......