cancel
Showing results for 
Search instead for 
Did you mean: 

Wrong website or copied and pasted wrong fix.

gls.974918
Honored Guest

I am trying to get a new pin t be able to make purchases online and it all seems well until I click save for the new pin then the message. Something went wrong. The link to this page is incorrect, or it may have been copy-pasted incorrectly. Comes up please help me fix this this has been going on for a while

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @gls.974918! We would love to help you get a new pin for your Meta account so that you can make purchases. We want you to be able to enjoy all the things the Quest offers you and have the best experience. We understand that you are having a hard time getting a new pin. Here is a link to steps on how to create a new pin. The steps below will also help you create a new pin for your Meta account using your Meta app.

 

If you forgot your PIN, you can request an email with a link in it to reset your PIN using the Meta Quest mobile app or the Meta Quest website.

Check your spam or junk folders for an email from notification@email.meta.com if you don't see the reset link in your inbox.

 

To reset your PIN using the Meta Quest mobile app:

  1. Open the Meta Quest mobile app on your device.
  2. Tap Menu in the bottom right
  3. Tap Settings.
  4. Tap Reset Meta Quest PIN.
  5. Tap Forgot PIN?, then tap Request PIN Reset.
  6. Follow the instructions in the email to reset your PIN.

We hope this helps you out. The link that we provided will show you some different steps as well as the ones that we provided. If these steps do not help please reach out to us using this link so we can get some more information about your account. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @gls.974918! We wanted to reach out and see if you were still having issues getting a new pin. We are here to help, and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?