09-21-2024 11:23 PM - last edited on 09-22-2024 11:06 PM by KaminasWife
I just bought my Meta quest 2 from someone and he claimed it was in good condition and had no issues. Upon turning in on though I discovered it was in fact not in good condition as it has yellow particles on the display. What could they been and how can potentially fix this issue?
09-22-2024 04:25 AM
Hi @xXLullabyXx 🙂
probably your lenses have sun damage.
Does it look similar to the pic in this thread?
Solved: My quest 2 has just got some small yellow dots app... - Meta Community Forums - 1083745
Those dots are burned into the display and won't disapear anymore.☹️
I'm not sure if support can help, since you bought the Quest used.
But you can try..... send a PM @MetaQuestSupport
click on their name to visit their profile page, then click the blue "send a message" button.
Good luck!🤞
09-22-2024 11:32 PM
Hi @xXLullabyXx,
Yes, that's right! As @Choleni mentioned, this sounds like a case of sun damage.
So, here are a number of tips on how you can minimize any further damage to the device:
We don't want this to hold you back from enjoying your VR experience, so should you require any technical assistance or have any further questions, then don't hesitate to send us a private message and we will be happy to help!
09-23-2024 11:58 PM
Hi @xXLullabyXx,
We hope that the guidance on how to manage your device's sun damage has been useful. As always, if you encounter any problems with your device or would like further support with this issue, feel free to get in touch with the team here at Meta Quest Support via private message and we will gladly assist you!
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