cancel
Showing results for 
Search instead for 
Did you mean: 

Yes, the Oculus store is currently having issues

kojack
MVP
MVP
The store is having problems for many (all? I haven't tried buying anything) people, Oculus is working on it.
I'm going to merge all the threads about this here.

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2
67 REPLIES 67

Trynira
Honored Guest
Thank you so much! Me and my little brother have had this problem ever since we got a headset. We had Tried almost everything next to refunding it. Atleast i know its on Oculus side. lol  🙂

keunwoo_park
Honored Guest
Anyone having this issue in 2021? Is Oculus server down again?

Durasic_gecko
Honored Guest


Anyone having this issue in 2021? Is Oculus server down again?


Yeah im having this issue as well im just gonna wait it out but I figured out how to add a card of any kind just switch your country to united Arab I think and it will work I did it and it worked fine.

matz_dekort_18
Honored Guest
is there still a software problem or something in 2021 because i still get the same error

VigMark
Explorer
Yup I can confirm. I can buy other games but when I try to purchase The Walking Dead Saints & Sinners I get this error message in the app and on the device. And on my pc i get error code "GraphQL server responded with error 2078011"0mut58p8hdlb.png

enderscythe1
Honored Guest

Still doesn't work for me

Saruman90
Honored Guest

Yeah I had the same problems but now its working again. Thank God😁

Kevinboykevin
Honored Guest

im getting this the whole time when i try to buy a game GraphQL server responded with error 1353099: Your payment cannot be completed through PayPal. Update your payment information on PayPal or contact PayPal customer service if the problem persists. You can also add a credit or debit card as a payment method in your account settings and redo the transaction.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?