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You may not be using the right account for age?

Kazz23
Honored Guest

I created my account and one for my 12 year old daughter.  provided all info necessary for both of us and I’m still getting alerts everyday that my account will be suspended by Jan 9th if I don’t provide my account details. I’m lost.  I provided everything. Why  am I still getting these alerts?? 

9 REPLIES 9

gregory.fam.2023
Honored Guest

I'm having the same problem. After I created my child's account it went from Jan 9 to Jan 10. Do I need to uninstall the kids games from my profile? Will that also remove them from my child's profile since the games are shared? I have a Meta Quest 2

I’m having the same problem and I don’t know what to do I only just got the vr and bought games so it will remove the games that I paid for with the account 

Bnopp10
Honored Guest

same with my account, have put in 2 help requests also with no answer.  

MetaQuestSupport
Community Manager
Community Manager

Hey everyone! We would be more than happy to further look into this for you all, and want everyone to send us a PM so that we may access further information! We are very protective over our consumer details, and we want to ensure that is protected. So, with this issue, we do highly encourage everyone to send a PM when convenient to them so we can further look into this. In spite of these setbacks, we do hope everyone has had a happy and healthy holiday!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Have tried that several times and just get a general response of “we’re looking into it” and nothing ever gets done 

Ziplock2
Honored Guest

Same exact problem and its infuriating.  I give my permission to my kid to use the freaking device.  Disable that entirely from my account somehow.  

Hey there, @Ziplock2. We know how important it is for this particular issue to get resolved is for you and your kiddo. We would like for you to please send us a private message, and we can take a look into this for you. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Thank you for your time and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, @Ziplock2. We wanted to follow up with you and see if you still need assistance with your account issue! We will be patiently waiting for your response and hope to get you back on track!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Artorias997
Explorer

I'm having this problem too.

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