12-29-2023 04:45 PM
I created my account and one for my 12 year old daughter. provided all info necessary for both of us and I’m still getting alerts everyday that my account will be suspended by Jan 9th if I don’t provide my account details. I’m lost. I provided everything. Why am I still getting these alerts??
12-30-2023 06:50 AM - edited 12-30-2023 06:57 AM
I'm having the same problem. After I created my child's account it went from Jan 9 to Jan 10. Do I need to uninstall the kids games from my profile? Will that also remove them from my child's profile since the games are shared? I have a Meta Quest 2
01-01-2024 10:32 AM
I’m having the same problem and I don’t know what to do I only just got the vr and bought games so it will remove the games that I paid for with the account
01-01-2024 02:02 PM
same with my account, have put in 2 help requests also with no answer.
01-10-2024 04:25 PM
Hey everyone! We would be more than happy to further look into this for you all, and want everyone to send us a PM so that we may access further information! We are very protective over our consumer details, and we want to ensure that is protected. So, with this issue, we do highly encourage everyone to send a PM when convenient to them so we can further look into this. In spite of these setbacks, we do hope everyone has had a happy and healthy holiday!
01-10-2024 05:03 PM
Have tried that several times and just get a general response of “we’re looking into it” and nothing ever gets done
02-14-2024 12:55 PM
Same exact problem and its infuriating. I give my permission to my kid to use the freaking device. Disable that entirely from my account somehow.
02-15-2024 01:24 PM
Hey there, @Ziplock2. We know how important it is for this particular issue to get resolved is for you and your kiddo. We would like for you to please send us a private message, and we can take a look into this for you. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Thank you for your time and we hope to hear from you soon!
02-16-2024 01:42 PM
Hi again, @Ziplock2. We wanted to follow up with you and see if you still need assistance with your account issue! We will be patiently waiting for your response and hope to get you back on track!
02-24-2024 06:44 PM
I'm having this problem too.
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