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account suspended/locked

Medkitted
Explorer

so um i used to have an account called lustickpuppy And my account got suspended for being underage which it isn't. I don't know why but They just suspended it and I can't get it back So I really need help cuz whenever I try and contact somebody It doesn't work. It just gives me the Saying oh your account is suspended. You need to. Contact somebody from Meta to help you. And I don't know what to do cuz my parents have tried helping me but I it doesn't work. So if anybody from the Meta team sees this, can I please get some assistance cuz I can prove that I'm not like below the age. I'm not supposed to be like I don't know maybe a visa card or burst certificate cuz when I first tried it said oh it's incor. It in good lighting which I did do but It didn't work and sorry if this looks like a bunch of like jumbled words I'm using the text to speech thing on VR so it doesn't look the best right now. Because my account I think it first got suspended in I think around may I believe and then I didn't pay attention to my notifications cuz I didn't even know cuz. I barely went on my VR around that time I kinda stopped And then all of a sudden the day I came back I was like oh I wanna play VR But my account was suspended so I can't do anything now. So if anybody from the butted team sees this, please email me so I can get my account back. I don't know where I have to do exactly but it would be really helpful cuz When I first tried to do it, it didn't work. Can I get support from like? Actual person, please. Please and thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions

Hey there, @LustSickPuppyTheSocialReject!Thanks for reaching out! We understand the importance of you getting access to your suspended account. We will need to gather some sensitive information that we wouldn't want you to post publicly so we can look into this further for you. Please send us a PM. Please select our name to get to our profile page, or click: here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

14 REPLIES 14

Medkitted
Explorer

Let me also reword this better, When I tried to like appeal it said “this account is suspended contact meta to get it reinstated” which I was TRYING to login to my account to appeal and get it reinstated but it wouldn’t let me because only that would pop up and I just had to click “okay” I have this second account because i genuinely do not know what to do.

 

I don’t understand why they think im underage exactly?? But I’d like to have my account back so I can actually play.


let me also clarify 

 

I was able to appeal BEFORE but now I can’t? Or at least find the page for it. There was a list of ways you could verify your account. I tried my VISA card but that didn’t work. Tried my birth certificate and that also didn’t work. Because all the other things in the list I did not have.

 

Ive gotten my parents involved in this to try and help prove I’m not underage like 10 or under but we or I do not genuinely do not know what to do anymore. 

 

if anyone from Meta sees this I hope this looks better in a summary with the issues I’ve had with verification?

Medkitted
Explorer

Okay.. another clarification again cause I messed up the spelling on my username on the first post my username is actually

 

LustSickPuppy

Hey there, @LustSickPuppyTheSocialReject!Thanks for reaching out! We understand the importance of you getting access to your suspended account. We will need to gather some sensitive information that we wouldn't want you to post publicly so we can look into this further for you. Please send us a PM. Please select our name to get to our profile page, or click: here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @LustSickPuppyTheSocialReject! Thank you so much for reaching out to is privately! We just want to confirm that we received your message and will be reaching out to you shortly!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

robray0415
Explorer

Having the same issue. But in my case, I’m clueless of the reason for suspension. Can’t see and link that will direct me to the “human” meta support. 😔 Please help. It’s getting frustrating already. 😔 

Hey there, @robray0415! We'll definitely love to help get your Meta account situated so you can hop in the adventurous worlds awaiting for you in VR! To get started, we're going to have to ask for your account information so it would be awesome if you can send us a private message! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, @robray0415! We see we've been communicating with you regarding your account in the PM's, and we'll be glad to continue to assist you there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

itz_rakesh_bishnoi
Honored Guest

Mera Instagram account lock ho gaya hai to please usko unlock Karen main free De se TRAI kar raha hun unlock Nahin ho raha hai aur password reset bhi nahin ho raha 

Hi @itz_rakesh_bishnoi! Thank you for reaching out. Unfortunately, Meta Quest does not offer support in your language through social media. Please contact us at https://metaque.st/Support and we will be happy to help you. You can also post your question on our Meta Quest Community: https://communityforums.atmeta.com/t5/International/ct-p/InternationalBoards

And for any assistance with your Instagram account, we can direct you to the Instagram Help Center.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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