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account suspended/locked

Medkitted
Explorer

so um i used to have an account called lustickpuppy And my account got suspended for being underage which it isn't. I don't know why but They just suspended it and I can't get it back So I really need help cuz whenever I try and contact somebody It doesn't work. It just gives me the Saying oh your account is suspended. You need to. Contact somebody from Meta to help you. And I don't know what to do cuz my parents have tried helping me but I it doesn't work. So if anybody from the Meta team sees this, can I please get some assistance cuz I can prove that I'm not like below the age. I'm not supposed to be like I don't know maybe a visa card or burst certificate cuz when I first tried it said oh it's incor. It in good lighting which I did do but It didn't work and sorry if this looks like a bunch of like jumbled words I'm using the text to speech thing on VR so it doesn't look the best right now. Because my account I think it first got suspended in I think around may I believe and then I didn't pay attention to my notifications cuz I didn't even know cuz. I barely went on my VR around that time I kinda stopped And then all of a sudden the day I came back I was like oh I wanna play VR But my account was suspended so I can't do anything now. So if anybody from the butted team sees this, please email me so I can get my account back. I don't know where I have to do exactly but it would be really helpful cuz When I first tried to do it, it didn't work. Can I get support from like? Actual person, please. Please and thank you. 

14 REPLIES 14

Hi again, 

Do you still need assistance regarding your issue? We're just following up on the last message. Meta Quest does not offer support in your language through social media. Please contact us at https://metaque.st/Support and we will be happy to help you. You can also post your question on our Meta Quest Community: https://communityforums.atmeta.com/t5/International/ct-p/InternationalBoards. 
 

Please feel free to share any other concerns or questions you may have, and we will be more than happy to assist you further.

We look forward to hearing from you soon and resolving these matters promptly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, 

 

Please feel free to contact us again if you encounter any meta account related issue, or share any other concerns or questions you may have, and we will be more than happy to assist you further.

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am the new commander of an American Legion.  We were really gathering a following since I've come aboard, but we were suddenly locked out.  We cannot figure out, and all of the original people are dead or have moved away.  We had 700+ followers.  Are we going to have to start a new page with new admin?

KaminasWife
Meta Quest Support
Meta Quest Support

Hey there, we appreciate you reaching out, but this is the Community Forum for Meta Quest and Reality Labs devices. As such, we don't have the resources here to help you with your query, but we can redirect you to the Facebook Help Center in hopes this provides a resolution. Thanks! 

nime.khan.kh.2024
Honored Guest

Nime Khan, you submitted an appeal

ON JUNE 21, 2024

Check back here for the result.

Your account is not visible to people on Facebook, and you can't use it.

What happens next?

It usually takes us just over a day to review your information.

If we find your account does follow our Community Standards, you’ll be able to use Facebook again.

If we find your account doesn’t follow our Community Standards, it will be permanently disabled and you won’t be able to appeal again.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

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