META keeps sending emails to verify age and account will be suspended. I created following all steps a child account for my daughter and linked to the same headset. But mails keep going on and account will be suspended. After mailing META support and 4 different persons no solution. They keep asking to send an ID. It feels like SCAM ?!
Anyway, I tried then to upload ID but then error messages for pixels. Took with a recent IPHONE and scanned at work in colors.... upload not accepted.
Does anyone has experience META is asking picture from your ID ?
Hey @Smirfao, Hearing that your daughter's Meta account has been suspended, causing a disruption in her VR gaming, is disheartening. We want to help look into this further and provide you with any available information and resources. In order to take a closer look, we will need to verify some sensitive account information, so please send us a PM so we can collect this information. Please remember, you must be signed into the community first to send us a private message.
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if you let your son make his own facebook account or meta detected that he is under 13, then he could be rightfully suspended. to use any of meta's services, you have to be 13 or older.
Hi @kateyevans! We hate to hear that you're having problems with your son's account. We also appreciate @xTopLMAO's statement because they are correct. We'd love to look further into this for you, but we will need to gather personal information. When you can, please send us a PM, we'd be more than happy to try to get this issue resolved!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @kateyevans ! We're following up to see if you still needed assistance. If you find that you do, please don't hesitate to send us a PM! Have a wonderful week!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Same here. Received two e-mails already asking to verify age. I've sent ID at the first request (on smartphone). Now I get another e-mail asking to verify age but when I select upload ID I get a blank page without any explanation. Also in account settings (https://accountscenter.meta.com/info_and_permissions), when I go to View your information, it takes me to a new login page that doesn't even accept my current password (and changing it doesn't work either)?? The whole system seems broken and hugely frustrating experience...
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