so recently I've been having issues where anytime I connect to air link, the resolution is all messed up and the menu and everything is cut off halfway to where its like I'm wearing the headset on top of my head. I've tried reinstalling, I've tried everything i can related to this issue what should I do?
Hey @kinseygrayden94! AirLink issues are never fun. This is definitely not the type of experience we want our users to have, so we'd love to get this sorted out for you! We'd like you to try out a couple troubleshooting steps, let us know how it goes:
Hope this helps! If not, we're happy to provide some extra assistance.
Hey @cyclpsrock! We hate to see you're still having display problems while using AirLink, this is not the type of gaming experience we want to provide! We'd love to get this resolved, and get you back in the game. Please reach out to our amazing support team so we can look into this for you. You can reach us via live chat, email, or schedule a callback here. We look forward to hearing from you!
Hey @kinseygrayden94, we hate to hear that you are still having issues with your Quest link. Lets try some steps to clear out the problem for you.
Lets try to adjust the settings for the graphics performance to see if the resolution might be causing the menu to jump around.
Go to Graphic performance settings:
Keep in mind that even with the most powerful GPUs' sometimes the refresh rate will drop and that might cause the device to have a faulty image. If this doesn't work we can try updating the drivers of the computer and the application for the Quest. If these steps don't work please reach back out to us for more troubleshooting steps.
Hey KinseyGrayden94! Thanks for getting back to us with that information. We would like to look into this more, so if we could get you to go here and create a support ticket it would help get things moving forward. Once you are redirected just follow the prompts as it pertains to your issue and you will be connected with one of our specialist.