01-05-2023 08:15 PM
hey i purchased the first gen oculus one month before quest 2 dropped and recently after all the changes and firmware updates. but now the air link will no longer function i even tested it with my friends quest 2 it will not pair with my pc or any other laptop or pc running the same software and its been like this for the last year is this ever going to get fixed at all i personally had the greatest time with vr games when using air link so i could record content with out being tangled or being forced to stare in one direction with out moving my biggest concern is with what i paid for and now one of the most important feature disabled will it ever be fix or in this case repaired or have the option to roll back the software ware it worked before it gotten broke
01-05-2023 08:44 PM
Hey there,@thebentpepper. Thanks for contacting us. We understand that your having issues using Air Link. We'd love to look into this for you.
You've mentioned that it worked in the past. Has there been a change in your set up? Is your headset connected to Wi-Fi via 5GHz band? Is your router in the same room as the headset or in line-of-sight, and at least 1m off the ground?
Please try the following: restart the router, then the PC, and finally the Oculus Quest 2 in this order. This has been proven success for other users.
Please let us know if the issue persist so that we can see what available to you .