cancel
Showing results for 
Search instead for 
Did you mean: 

air link issues

thebentpepper
Honored Guest

hey i purchased the first gen oculus one month before quest 2 dropped and recently after all the changes and firmware updates. but now the air link will no longer function i even tested it with my friends quest 2 it will not pair with my pc or any other laptop or pc running the same software and its been like this for the last year is this ever going to get fixed at all i personally had the greatest time with vr games when using air link so i could record content with out being tangled or being forced to stare in one direction with out moving my biggest concern is with what i paid for and now one of the most important feature disabled will it ever be fix or in this case repaired or have the option to roll back the software ware it worked before it gotten broke      

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there,@thebentpepper. Thanks for contacting us. We understand that your having issues using Air Link. We'd love to look into this for you. 

 

You've mentioned that it worked in the past. Has there been a change in your set up? Is your headset connected to Wi-Fi via 5GHz band? Is your router in the same room as the headset or in line-of-sight, and at least 1m off the ground? 

 

Please try the following: restart the router, then the PC, and finally the Oculus Quest 2 in this order. This has been proven success for other users. 

 

Please let us know if the issue persist so that we can see what available to you .   

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?