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air link not connecting after disconnecting

kay.dig.56
Honored Guest

I was connected to my computer having fun and all until I lag really badly and disconnect from my computer now I tried to reconnect but it did not work anymore which happened few days ago and I tried to factory reset my quest 2 which helped for 2 times then I couldn't air link anymore and I even had to factory reset to switch to my internet at home  

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @kay.dig.56! We know how important it is to be able to connect to your computer, so we want to look into this with you! First, we have a few questions.

  • Have there been any changes to your network lately? 
    • Network name change, new password, new placement, etc.
  • Have there been any changes to your computer?
    • New hardware, software, updates, etc.
  • Was there any damage to your device beforehand? 
    • Any drops or spills on the device.
  • Have there been any changes to your play space?
    • New area, new appliances in the house, etc.
  • Are you using a Mesh Network?
  • Are you using any wi-fi extenders?
  • Are you using the default gateway from your ISP?
  • Is your network password protected?

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know. We are happy to continue helping however we can!​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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