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air link not detecting on oculus app

zzgamerboy
Level 2

when i plug in my oculus quest 2 my computer knows it is there but the oculus app does not and the oculus app infinitely loads when using link cable

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We would love to further assist you regarding your Air link and Oculus App issues. So let's make sure your device and airlink are compatible and connected to the same Wi-Fi. You can look into your device's compatibility here: https://metaque.st/LinkCompatibility.

 

Next, uninstall, and then reinstall your Oculus app. If you are in need of further assistance please reach out by chat or email to our Meta Quest Support: https://metaque.st/Support