airlink inf void - black screen when using air link

[soci6lly]

Basically i have had my
pc connected with a charge usb, That worked. 
Later on i tried doing airlink cause they said it runs smoother.
after i open airlink i see dots and than it fully goes black. I can hear my audio from my pc but I cannot display the screen.
When i look at the oculus app notifications this shows up.

{
it's basically saying that my airlink doesnt work anymore if this keeps showing up i need to support. 
}

i tried every method updating my pc, Pc's drivers, checked network and updaten & made it private.
factory reseted my oculus 2x, did notwork as well i turnen off AV, Checken firewall.
Nothing seems to work in when i airlink.

[MetaQuestSupport]

Hi there, @soci6lly. Thank you for reaching out and bringing your Airlink troubles to our attention. We know how important it is for all of your equipment to work perfectly for you and how discouraging it can be when they don't. For us to get to the root of the issue, can you answer a few questions for us?

Does your PC meet the requirements to use Meta Quest Air Link? We have included an article if you have questions.

Is the router in the same room as the PC and headset?

Are you using a VPN?

What troubleshooting steps have you done?

We are looking forward to your reply.

[soci6lly]

Thank you for replying and trying to help me.
but my vpn is off 
router and pc are in the same room as the oculus
and troubleshooting only shows my wifi and everything is perfect.

[MetaQuestSupport]

Hi there, @soci6lly. You are very welcome, and thank you for providing that information. We see that you have done a bit of troubleshooting on your own, however, we would like to provide some steps to get you up and running with the Air Link Benchmark tool.

You should be able to find this tool in the Quest Link Settings panel. Here's how to get there:

Click on settings on the menu bar.
Open "System Settings"
Click on "Quest Link"
You can see all the info the benchmarking tool tests there!
 

And here's all of the stuff that the benchmarking tool tests that you can see there:

Network Band
Channel Width 
Ethernet Connection 
RTT Latency
RSSI 
Network Connection 
Let me know if you don't know what any of those are and want to know!

Hope that helps! Let me know if you have any questions or need anything else.

[soci6lly]

All perfect, BUT i've found out that i just don't have any display.

[MetaQuestSupport]

Thanks for getting back to us! Below we're listing some troubleshooting steps for a full clean reinstallation of the desktop application: 
 

• Disconnect the Rift/Link cable from the computer.
• Disconnect your computer from the internet.
• Backup any necessary content.
• You can find steps on how to do so by clicking here.
• Reboot into Safe Mode.
• Uninstall Oculus PC app using the Control Panel.
   
• Delete all Oculus folders from the following folder:
• C:\Program Files
   
• Remove any Oculus folders from the following locations:
• C:\Users\YourUserProfile\AppData
• C:\Users\YourUserProfile\AppData\Local
• C:\Users\YourUserProfile\AppData\LocalLow
• C:\Users\YourUserProfile\AppData\Roaming
• C:\OculusSetup-DownloadCache
   
• Restart your computer in normal mode.
• Reconnect your computer to the internet.
• Install Oculus PC app again using the setup tool from our website here.
• Reconnect the Rift/Link cable and re-test the headset.
   

Let us know if this helps out at all. If not, we'll look into what other options we have to try and get this resolved. We'll be looking forward to hearing back from you! 

[soci6lly]

i fixed it with C++

[MetaQuestSupport]

We're glad to hear that you found a fix! Enjoy the rest of your week!