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allow permissions

Chaosgun
Honored Guest

So when i allow permissions, it ask me everything i allow everything but it still wouldnt update or leave my screen so i can add my vr headset or change its settings. I need help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @Chaosgun , thank you for your message. We understand that there is trouble updating your headset, in order to get you back to the exciting world of VR as soon as possible we would have a few recommendations to fix this. Firstly what we would recommend would be using our Meta Quest software update tool, this will enable you to upload the update from another device to your headset. In order to do this, please follow these instructions:

  • Back up data. Use cloud backup to ensure your device’s app data, like app progress or app settings, is saved in the cloud.
  • Power off your device. Press and hold the Power button located on the right side of the headset to power off your device.
  • Load the boot screen. Press and hold both the Power and Volume Down buttons until you see the USB Update Mode Menu. When you see the USB Update Mode Menu, release the Power and Volume Down buttons immediately.
  • Select Sideload update. On the boot screen, use the Volume buttons to navigate to Sideload update. Then press the Power button to select it. Once selected, remove your headset.
  • Load the software update tool. On a computer, load the software update tool webpage using a compatible web browser (Chrome, Edge, or Opera).
  • Connect your device. Use the USB-C cable that came with your device to connect it to the computer. If you’re using an Elite Strap, ensure the cable is connected to your headset and not the strap. Then click the "Connect device" button on the tool's webpage. 

Please be sure to let us know of the result, we look forward to hearing back from you!

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MetaQuestSupport
Community Manager
Community Manager

Hi there, just checking if you would require any further asisstance?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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