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app request blocked (app vr desktop)

Poecheap
Honored Guest

im trying to boot up vr desk top but it tells me app blocked because i have not allowed locations but i cant see what it means. i went to reddit and a parson they  said to update my firmware but it looks up to date what else can i do i need to get this working

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Poecheap! We definitely don't want you to continue missing out on the world of PCVR, and we're glad you've brought that desktop app issue to our attention! There are a few reasons this type of error message might occur, and we'd love to work with you to help narrow down the possible cause. Firstly, could you let us know if you've been able to get that app working correctly with this PC in the past? If so, when did this issue first start for you?

 

If you are able to, a screenshot of the exact error message you receive would be extremely helpful! When you get the chance, we highly suggest following the steps in this article to be sure your app is not being blocked by an antivirus at all. We look forward to hearing from you, and getting you back in the action! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, @Poecheap! We're checking in to make sure you were able to get that desktop app working again, or if you've run into any further trouble with that at all. No user should have to deal with lost access, and we want to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out with those details, as we'd love to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!