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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest Link not working

When I try to connect my Quest 2 to the PC App and I press "Add Headset", I select my device then pick link cable and plug in my headset then press "allow" to the pop up on my quest. Nothing happens, it just stays on the loading icon and I can't clic...

Broken Controller

anyone know where i can buy send it to get fixed i have a broke right controller and i am not sure what to do

Oculus glitching

when I turn on my oculus it asks me to set up a boundary but i cant because the whole thing glitches including the controllers, and even if I can set it up it just resets the boundary and tells me to make a new one. I tried cleaning the lenses and ch...

Gorilla tag ban

My kid got indefinitely banned from gorilla tag because someone thought she cheated with a mod or hack. Believe me when I say this isn’t true she wouldn’t have the 1st idea how to do this. Can someone help me get the account unbanned?

Quest Pro Charging Pad is broken

I have no idea why. It just stopped working. I tell you what, it is so bad, I don't want you to replace it. Just send me a 2nd handset charger and we'll call it even.

Resolved! Can't get Quest Pro to link to PC

I recently purchased the Quest Pro and as a stand alone HMD it works great but a big reason for my purchase was to use it on my PC to replace my original Rift.I've tried it on two computers, one with a i7 8700k and a GTX 1080 and another with an i7 1...

Missing pixels

I need my headset replaced as it is missing pixels in the display 

AL6XUZ by Level 2
  • 1 replies
  • 0 kudos

Resolved! Meta Quest Pro Annoying "Controller Not Tracking" Pop Ups

Hi, Using the Quest Pro and I don't use the controllers but pop ups keep popping up saying they are not tracking and I have to go pick them up to get rid of it, any chance there is a way to stop this notification from popping up? I found nothing in t...

Resolved! Oculus cable question ( Rift S )

I recently dug my Rift S out to play a game and had to go through set up again.I have a green "connected" tick for both USB and Display Port.Both controllers paired with the headset.During Device Setup the app tries to test the sensors. This test fai...

Black screen

When I turned it on today the bottom of the screen was black. And a couple minutes later the entire screen is black?

Trouble turning on oculus is acting weird, when I turn it on the screen flickers and goes black.I have had this problem for a little bit and I have tried everything thing, what can I do?

Unable to add the complete 9 digit zip code

I was trying to add the zip code extension to my billing address because recently META has charged me sales tax for purchases. Alfredo, a META employee stated I needed to use the forum to solve my issue. AlfredoIt is known as State Taxes.(09:01:28) M...

Continue in your browser

it doesnt open the url when it says "continue to browser" when you press log in with facebook or instagram, not even the reset password button works which means meta put no effort at all in there app, Please can someone help me

Quest 2 Managed by IT admin other than me

My quest 2 headset has a banner that states that the headset is being managed by an organization and to change certain settings that I should contact my IT admin, however this is my personal headset that I own. This only happened after switching to t...

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my vr keeps powering off even after a reboot

My vr keeps just powering off, i’ve tried to do a reboot and i successfully rebooted it but it did nothing. it keeps powering off every time i turn it on it’s fully charged too so idk what’s wrong

JAZ402 by Level 2
  • 4 replies
  • 0 kudos

My Quest 2 won't play MP4 videos anymore :(

Edit: I have tracked this down to h.264 videos no longer playing (I've found some others that are having this same issue). h.265 MP4 videos seems to work ok, but anything encoded with h.264 won't work anymore.I have been playing MP4 videos in the TV ...

Into the radius won’t load (Meta Quest 2)

Been sitting on a loading screen for about 10 minutes i’m on latest software for Meta Quest 2 (as of 3/25/2023) and into the radius just refuses to load. This is my first time loading the game after buying it earlier today.

Game installation failed

We just purchased the Meta Quest 2, so I’m very new to VR and the headset . I need help. I purchased Richie’s Plank Experience from the app on my phone. My phone and headset are using the same WiFi. The app began to install on the headset, but stoppe...

Cannot Factory Reset Quest 2.

I recently moved and haven't been able to unlock my Quest 2 headset with the pattern, and it will not give an option to use my PIN. I tried to factory reset, but the boot screen goes away and device restarts itself when I release the volume and power...

Pin Reset

I have recently purchased a Meta Quest 2 and am trying to download a new game. I am being asked for a pin that I have never set up and when clicking forgotten pin the reset email does not come through. I have checked the spam and junk mail folders. I...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Refund requested

I accidentally buy thief simulator instead of the simulator pack I asked for refund but till now I didn’t get answer or my money back ?

Help, Resident evil 4 automatically pause

On my second time around beating the game once. The game goes to pause right after I go through the first wall door and after message from handler. It Will not let me resume only quit game. Have reloaded and still does it.