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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 97 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Censorship on the Help Forums

HiYesterday I posted about how my post about customer service was censored

My oculus is messed up

When I turn on my oculus quest 2 it shows meta symbol then goes to a screen that shows a box symbol with an arrow pointing inside the box with a loading bar below that when the loading bar is full and gets done loading my oculus goes to a black scree...

Failure to set up after restore.

My oculus stopped allowing content to be shared, so we deleted the second account, then it refused to allow me to add a second account to the device. I decided to restore to factory settings and removed the device from my account and now I can't get ...

ZOMBHR by Honored Guest
  • 0 replies
  • 0 kudos

Unplayable Lag with Wired Link

I've been trying for a couple of days to play my steam VR games on the Quest 2 that I just bought. It's just unplayable. Constant Low FPS and graphical glitches I had no issue playing them with my old original HTC vive. The Quest 2 should have less i...

Your graphics card is incompatible with the rift system

Hi, I have an MSI laptop with a i7-10750h and an GTX - 1650 Ti, but it seems I've got an issue while opening the oculus app.It says that my system's graphics card is incompatible with the Rift system software, I believe it's not reading my Nvidia Car...

MCAlex98 by Honored Guest
  • 13 replies
  • 0 kudos

Two small yellow dots in middle of display

Hi I purchased my quest a few months ago and I stopped using it for a few weeks (lack of time,work,ect) but I recently booted it up for the resident evil 4 game and it has two yellow dots at the top of the screen and I don’t know how to fix it. Thank...

Resolved! Meta and Horizon account

I got through the meta and horizon account stuff to find that when I input the password from the headset it said that my headset was connected to a different account this whole time which is the account that my parents helped me set it up with. the o...

Corrupted Oculus Home

My Oculus Home has been broken since 2018, when I had a rift and desktop PC. Now I have a Quest 2 and laptop and it is still broken when I access Oculus Link. Support has been tragically useless. I can access Oculus Home with no issue when I log into...

Corrupt Oculus Home

My home has become corrupt and all I see is that white void. I still see the curved 'home' bar, but that's it. If I press the home button on my right controller or the three lined button on my left controller nothing happens. I'm just trying to figur...

Penguin Paradise Stuck Loading

Hello, my son was playing Penguin Paradise last night. Turned off his oculus for a little bit and went to go play again. Since then when you click the app you get a dark screen with three little dots showing it’s loading. It will not do anything furt...

Automatic updates make my headset unusable

Hi, this is driving me crazy. I only have half an hour each lunchtime to chat with my girlfriend in the states. We start a chat and join each other's home then play Board Game Arena in the browser together while chatting. After the last headset updat...

Updated to version 54 and it is loaded with glitches ...

Updated to version 54 and it is loaded with glitches ...Cant play using airlink which was perfect before version v53 and after v54 it got worse and the on board games glitch and the system has general boundary and tracking issues as well ..

Workrooms: unable to define desk

I am unable to get anywhere in Workrooms. It insists I define a desk before I can do anything, but defining the desk doesn't work: I drag across the front of my desk, release the button and… nothing happens. I'm still in define desktop mode.

guyren by Guest
  • 0 replies
  • 0 kudos

Device stuck on Meta Logo

So last night my headset was working fine, and I’ve had it for about a year and 5 months, then all the sudden this morning, my headset is being really weird. From the moment I turn on the head last it gives me the boot up screen with the mega logo, b...

Why isn’t my link cable working on quest pro?

I have tried using Air Link, and it works fine. The Link cable works with my other Quest too. When I plug it in, it makes a connection sound and charges, but it cannot connect to my PC, trying to get it recognize. I've uninstalled and reinstalled the...

Vivra by Guest
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Can't set Guardian Boundary

Hello! I can't set the tracking on my oculus quest 2. I get broken tracking, when I want to set the height of the floor, I manage to get it all the way down but then it goes up and off to the side. After many attempts it leaves me, but if I turn it o...

Resolved! Gorilla Tag Shiny Rocks

I am trying to buy shiny rocks on Gorilla Tag at the ATM with my secondary meta account profile and it won't let me. But with my main Meta account profile it will. Does anyone know how to purchase shiny rocks at the ATM in Gorilla Tag with a Meta sec...

Resolved! New Vr Air Bridge (D-Link) does not connect to Internet

Hello. First time poster here. I ordered the new Vr Air Bridge this week. just connected it for the first time and followed the setup instructions. My PC detects it and I can effortlessly c...

RealJJ22 by Explorer
  • 14 replies
  • 1 kudos

Horizon Worlds on PC?

Hi i have Horizon Worlds on Quest 2, I would like to know where i can get the pc installation exe so i can run it through pc via ocu link or virtual desktop to get better quality sounds for the world I'm building, placing a speaker near the mic is no...

Confirmation Code Not Sending

Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this ha...

corvin.13 by Honored Guest
  • 12 replies
  • 0 kudos

Need Help with Oculus Link

So i been having a problem where i would play a steamvr game on oculus link and maybe around 2-15 minutes of playtine later my game freezes and so does my computer then my computer turns into a black screen and nothing shows, whenever you look at it ...

Quest Link cable will not connect

hi, we use 8 headsets Quest 2, and 1 Oculus Pro. But we can not link them with the link cable. it is a oculus cable. also the white original one that comes with the goggles does not connect. ? Help please. We use software with airlink, but lately it ...

Kletz1 by Honored Guest
  • 2 replies
  • 1 kudos

Yellow dots when playing Gorilla tag-

Hi, so when I play gorilla tag or something like that I was I’m looking around, I get the yellow dot in the middle of the screen and they just can’t. I just like bugger round for a bit