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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Virtual Desktop via Link Cable on

This seems like a simple question but I can't find any answers. I would like to use virtual desktop on the Quest 2 via the link cable (NOT WIFI) just to troubleshoot connections and utilize the neat environment features of the app. Is this possible? ...

zaius55 by Honored Guest
  • 15 replies
  • 0 kudos

Resolved! Quest 3 120hz Option missing

Just got the Quest 3, and it is not showing 120hz as an option in the device settings in the Windows app. It is enabled on the headset options but not when connected via Cable Link to the PC. My Quest 2 does have the option. Am I missing an update? K...

seancsj by Honored Guest
  • 37 replies
  • 14 kudos

Where can I see all the IAPs I've purchased?

Where can I see all the IAPs I've purchased?On main page, in upper left right corner there is a Meta icon, and behind it "Orders and returns". This page seems to only show purchased apps - I see "Unplugged: Air Guitar" game, whi...

Ezez333 by Explorer
  • 7 replies
  • 0 kudos

Resolved! Can't purchase games after buying a Quest 3

I saved up to buy a quest 3 and when I got it I could buy games but one day after getting it, I couldn't buy games, I still cant. Meta support please help. I tried all the things mentioned I even tried getting a friend to gift it and he got the same ...

Need advice

I purchased premium bowling using another person's referral discount. I can't find it anywhere even after updating and restarting the headset. What should I do next? I can't refund and repurchase because I can't find the purchase.

No warranty for my new Meta Quest 3

I bought a new Quest 3 through Amazon (DE) and activated it in the app. However when I checked the device in my account, it says : "Your device is not covered by warranty or the warranty has already expired." Could there be a mistake?

Resolved! Quest 2 Unable to create guardian boundary.

My issue is that my Quest 2 cannot create a boundary because when I try and create the floor for it the grid for it does not show up. Even if I turn it on and off again. This is a random event, Sometimes it works perfectly, other times this bug happe...

null0001 by Explorer
  • 6 replies
  • 0 kudos

Cant download Blade and Sorcery

I just bought blade & sorcery for my meta quest 2, I can see it has been bought but it wont install on my vr!!! So I bought it but it can not install so I cant play it  please help! Thank you so much

Resolved! Meta Quest Remote Desktop Login Loop Windows 10

Hello Everyone!I have been trying to get Meta Quest Remote Desktop to work for my windows 10 pc for a while now and noticed many people seem to have the same problem as me but no solution. I currently can get it to work on my Microsoft Surface Pro 7 ...

DrSwarm by Honored Guest
  • 37 replies
  • 1 kudos

get help

does anyone know how to get support. I got the quest 3 and games I'm supposed to have aren't there. I'd like some assistance, but haven't found how to contact support.

iPhone Notifications Not Working with Quest 3

When I go into the Meta App settings on my iPhone, go to the Headset Settings -> Phone Notifications, all I get is a spinning donut. I have V57 on the Quest 3, IOS 17.03 on my iPhone 15 Pro Max. The messaging works fine with my Quest 2, but will not ...

Fresco Logic FL1100 USB-C controller - not working with Quest 3

Just wanted to leave a trace on the forums for anyone looking for USB-C PCIe controllers with power delivery capability. I have yet to find one that works, but what I can confirm them Yeelia controller, based on Fresco Logic FL1100 chip does not work...

Geezik by Protege
  • 0 replies
  • 0 kudos

Bug. After receiving the demo, you can't get a gift

After receiving the demo version of the game / program, the button for receiving a gift (Redeem Gift) disappears.After the expiration of the free trial period, and regardless of the period, even if you delete the installed version, you cannot receive...

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Ernieleo by Honored Guest
  • 11 replies
  • 3 kudos

Help with purchasing

I ordered the for pack for my son and he can't get it. I use parent supervision on his account and he can't buy anything.

speeds and latency to wirelessly connect to the pc

I am sure this has been asked before so I am sorry for taking your time, I searched the forums but could not find anything.So I just got the Quest 2 and I want to play it with my PC. My wireless router is about 8 years old but I paid over $100 for it...

vr game

i bought assassins creed nexus on the webite and its not gone into my oculus libary any one know what to do i havea email saying its paid for

Store and Horizon Feed images not loading

hey there - updated to v59 and it looks like the Store images and the Horizon Feed images are not loading. i do get the layout and the titles but no images and no video images (i think the sound is playing though). i might have thought this was a ban...

Quest 3 Snapdragon Sound Support

Hi,Can someone from support please confirm whether the Quest 3 supports Snapdragon Sound? It was mentioned in lots of the launch material (for example here ) so I purchased a pair of Bose Quietcomfort Ultra buds that also support Snapdragon Sound but...

Meta Quest 3 and the Meta quest docking station issue

Good Afternoon All,Anyone else have the same problem as I do? I bought the meta quest 3 with the docking station to charge the headset and the controllers. I also got the straps for the new controllers and the elite strap with battery. The problem I ...

Facebook account has been hacked

I used my dad Facebook account to play video games for years since I was a minor. And it’s been hacked yesterday and I can’t seem to do anything to regain access. The person changed the phone number the gmail account and the user name. Pls help

Starnel by Honored Guest
  • 3 replies
  • 0 kudos

Oculus Link

Hi I have been a long time VR user with PCVR and recently I have just got a link cable after using air link for a while now but every time I plug my link cable into my headset and load into steam VR my loading times are more then tripled and if I do ...

Has anyone encountered this error??

For research, I am trying to connect meta quest 2 to meta quest developer hub.However, I cannot log in to the meta quest developer hub from my desktop.My desktop has a good internet connection and the internet works fine.However, I cannot log in with...

Im having an issue ith my meta quest account

I stopped playing vr for a bit since one of my controllers broke but I have a new set now and I reinstalled the app and I cant get into any account I am able to get into my account on stuff like the meta website and the app on my phone but I cant get...

darksafe by Honored Guest
  • 2 replies
  • 0 kudos

Oculus quest 2 pc app not starting

I downloaded the oculus quest 2 app from the official site. I tried to start it but the app did not even show in the task bar. I want a app on my pc but I did not founded another site to download the real oculus quest app. Please help me with a link ...

Left controller spinning

Can anyone help. My left controller is spinning. I’ve changed the battery, cleaned the headset camera and adjusted the dead zone and still hasn’t stopped the spinning. I contacted Meta for help 3 days ago with no reply until this afternoon asking if ...

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