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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Casting admin only

Hi my admin account can cast to tv via (mirror on my iPhone) but my son who shares the same headset is unable to do the same. We get the code to connect but it doesn’t work. So basically if my son wants to cast he has to do on my profile and not his ...

8 digit code?

Every time I log into my oculus now, it gives me a eight digit and letter code to put in my phone to log into a meta account. I have a meta account and an oculus account AND a Facebook account. When I put in the code into my phone the screen will say...

Resolved! Quest 2 Audio Jack Broke

My Quest 2 audio jack broke and has stopped connecting to my headphones. This is my refurbished headset that I got about 2 months ago to replace my old headset from meta. I have been using my same headphones "Astro A40s" since I got my 1st headset 2 ...

Resolved! Oculus Quest 2 suddenly not connecting

I’ve been playing on my Oculus Quest 2 for about a month with no issues. I’m completely signed up and have even paid for and downloaded a few games. Suddenly today when I turned it on, it wants me to sign in with my Facebook information. I thought th...

oculus game library

so i used a different email address for my oculus account and later merged it with my Facebook account, was getting invites for special events and couldn't attend because of the 2 different emails, so i factory rest my oculus quest 2 and signed in us...

Oculus Integrations v47.0 bug report

Hi, I've a simple bug to reportI can't seem to find a way to report bugs regarding Oculus Integrations package for Unity so I report it here:The script AudioTrigger from the package contains this line of codewhich sets the UnityEngine.Random seed to ...


Meta Quest 2 Lenses not showing anything.

I was playing some late-night Gorilla Tag, just about to get off, when suddenly the lenses started flashing white and glitchy stuff. Soon enough, the left lens stopped showing anything at all. Then both lenses stopped showing anything. There is anoth...

No Controllers for quest 2

So my friend gave me his quest 2 but with no controllers and I had to factory reset it so I'm stuck on a screen that says I need controllers to continue but I don't have controllers and can't buy any. What should I do?

dcs flight sim

Hello , i am looking for new vr helmet and would be interested by meta quest pro , or htc vive pro , will it be working with the dcs program , anybody experience , all advices are welcome . Thanks for responses

Resolved! Quest 2 - Quest pro controllers update stuck at 0%

Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a w...

Refund for an app

I purchased an app a year ago (fitXR) after using the app and realizing it was what I had expected I cancelled , or thought I had cancelled my subscription, fast forward to a year later (today) I was charged AGAIN for the app. I would like my $90 ret...

Problem with my pin

My device says my pin is wrong now .. and now it won’t let me purchase games also won’t send me a link to reset my PIN number .. and also a few days ago I was able to purchase a game and I have the receipt number but it’s not downloading .. I have a ...

Headset won't recognize account

Hi everyone, I recently created/updated all the needed accounts to access the VR. My headset shows up in my account but my account doesn't show up on the headset. Its asking to give the code when prompted. The problem is I'm not prompted? Can anythin...

Referral Acceptance Page "Something Went Wrong"

I made a new account to accept my friend's referral code, but when I click "ACCEPT REFERRAL" it goes to a "SOMETHING WENT WRONG" Please try again. I've tried multiple times on multiple devices. I have not registered a device yet on my account.

Bonelab mods on secondary account

I can’t find a way to get mods for bonelab on my secondary account on my headset. I have tried accessing the files on my pc but I can’t. I have switched to the primary account and accessing the file but I can’t. I have even tried installing it on the...

Rift-s No internet connection

Rift-s shows no internet connection on almost all tabs. Computer has internet connection, Rift-S is seen by computer, I have removed and re-installed the Rift-s software, same problem.

Epic rollercoaster froze during installation

My epic Rollercoaster game froze during installation. I have tried all of the troubleshooting recommended with the exception of factory reset. I don't want to lose all of my level progress in my games, so I don't want to have to do a factory reset. M...

Update payment message but payment doesn't go through,

I have tried to purchase the vzfit subscription which I had previously but it expired. I am getting a message to update my payment information which I have done with my paypal account info. The payment is not going through. I have been advised that O...

Jez2023 by Level 2
  • 2 replies
  • 0 kudos

unable to travel

I was online an everything was fine 4 hours ago, I come back from work and I am unable to travel to my created worlds... is there a fix or a meta employee that can assist me so I can get back to creating my worlds?

Oculus won’t stay connected to Wi-Fi

my oculus quest two won’t stay connected to my home Wi-Fi anytime I try to play a online game. It was fine up until late afternoon yesterday. But it will stay connected to my hotspot only for a little bit and when it disconnects, it’s the only device...

meta app not advancing

I just purchased the quest 2 and downloaded the app. The app will not progress past the "continue as" screen. It will not let me install or pair my quest 2 making it an expensive paperweight. How do I get past this screen?

Resolved! sorry we couldnt add your payment method

I have this problem for 3 days now and its getting kinda annoying i contacted the bank they say theres no problem i tried contacting the oculus they wont respond please respond this time i cant add a payment method idk why i tried multiple times ocul...

6qia by Level 3
  • 20 replies
  • 3 kudos


Yesterday my Facebook account was hacked! Something about an emailadres from Vietnam. As a result my whole account was blocked because they used forbidden language 17 times in one day. I never in twelve years time used one wrong word! I am respectful...