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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 3 recorded video is zoomed in

Hello, I have a Quest 3 to play Microsoft Flight Simulator, basically. My problem is that when I record a video with the Quest 3, when I play the video the distance inside the cabin of the plane has been zoomed in, which means that the instruments of...

Space Setup not working anymore

the issue is the objects aren't showing up when I get close, I think it used to work a year ago, but stopped out of nowhere, the normal drawn boundary is working fine, its just the space setup that doesn't work. I've tried restarting the headset, cle...

Oculus quest 2 randomly disconnects and gets super laggy with PCVR after reconnecting

So basically whenever i play pcvr (using virtual desktop) at random intervals, after like 10 minutes, the vr headset just randomly disconnects from the wifi and it takes like 30 seconds to reconnect. When it does reconnect the experience is very poor...

Meta Quest 2 keeps rebooting

Since yesterday my Oculus 2 is constantly rebooting. It starts, the right hand controller buzzes, and then I get some error messages. Usually it's first 'Oculus Core Mobile Services keeps stopping', then 'VR Metacam Quest keeps stopping', then 'Oculu...

Meta Quest Air Link Unresponsive and Unusable on Quest 3

This has been an on going issue with the Quest Link software. Everything works fine when using 3rd party apps to connect to my PCVR setup. Immediately after connecting via Quest Link the video is laged to the point of unuseability and any controller ...

Design Flaw Left Speaker Arm

Hello, we have the meta-quest three that we have owned less than a month. My son was taking it off of his head after playing and the left speaker arm essentially fell off. The little plastic piece holding it onto the oculus broke so it’s basically ju...

Compact Charging dock warranty

How do I open a warranty claim on my brand new Compact Charging Dock Station for Meta 3s? The paperwork tells me to go to the help area but there is no option for this accessory and no way to contact customer service. This dock was bought new at Game...

PTC v74 package installer is broken

On v74, the native package installer is broken.We all can't install nor update .apk files anymore. After clicking the Install or Update button, all goes transparent and nothing appear.On all previous Meta Horizon OS version, there were a progress bar...

Content Monetization Tool

when will i get it

Problem: Controllers always appear EVEN when put down

(PLEASE listen/read! URGENT!)When I put my controllers down, they're supposed to disappear. But no. Instead when I put the controllers down they're still there on the display even when I leave the room. And when I walk away from the controllers, they...

ID never works!

I’ve sent about 12 copies of my ID to Meta to get admin permissions on my quest 1, but they keep turning it down and never telling me why! It adheres to all guidelines, so I don’t know why it keeps denying it. I’m currently taking a course for VR gam...

You've been temporarily blocked.

When I go on Meta.com I keep getting a message: "You've been temporarily blocked. Please try again later."The website starts working again after some time, but as soon as I go back on it, after few clicks im blocked again for several hours.Subdomains...

Fake Meta Account

Someone hacked in my sisters Facebook account and then tied a meta account with another email to her Facebook. Currently she has recovered her Facebook account but trying to get this meta account off of her Facebook but cannot because of the differen...

Battery life is poor

Hello. My son has only had his headset since Christmas Day of 2024 and the battery is already wearing down. We follow the directions on the battery life forum and still he gets less than 30 min playing time before he has to charge it again. How can w...

We couldn't find any devices associated with your Meta account.

I log on to my Meta account on my PC. The message I get is this:We couldn't find any devices associated with your Meta account.The IOS app will not allow me to purchase anything either even though it recognizes the Quest 3 that I have.What do I do?

Meta wont recognize my serial number!!

I have turned to meta directly for a problem the forums are no help with.This leads to a screen saying my account has no device aszociated with it.It allows me to submit the serial number.When I do, it says the number is not recognized.The number is ...

Resolved! Oculus Quest 2 not charging

I cannot submit a support ticket, it refers me back to store.facebook.com, so I'm afraid I'm going to have to describe my problem here. My name is Patrick, I've bought my Oculus Quest 2 at that time around Halloween of 2021 and my headset refuses to ...

Steam link bad quality on Quest 2 with version 72

Hello!I have a problem with fps and quality on connecting my Meta Quest to Steam Link since it updated on its own to version V72.I have no idea what to do, I was playing today and everythink was fine till update.I tried to restart wi-fi, reinstalling...

Gorilla Tag will not enter game past getting gorilla hands

I have quest 3 VR and baught Gorilla tag. When starting the game I get "gorilla hands" and can see a non-figurative redish painting with a white curved arrow, but the game will not load further. I have tried to delete/remove and reinstall the game se...

Meta Avatar Tracking to Animation

Hi!I'm starting with the mirrored sample scene in the Meta Avatar SDK, and I want to implement the following functionality:At first, the mirrored avatar moves based on my tracking data.Then, when I click a virtual button in front of me, I want the tr...

Won't let me accept invite

A friend on the quest app sent me an invite. It won't let me join her which earlier it did. It keeps giving me an error. In the horizon mera world it kept glitching or it wouldn't let me out of the world to join her to play game. How do I fix this pr...

Urgent: No Response After Account Appeal Submission

Hi Meta, I submitted an appeal for my disabled account earlier today and was informed that the review process typically takes just over a day. However, it has now been over a day, and I have not received any updates or further communication regarding...

Resolved! Gorilla Tag 0 players

I was recently banned on Gorilla Tag and now it's letting me go in but it says there's zero players online. I've looked everywhere online to find out what's going on and I've found some suggestions like restarting my router, closing the game and reop...

Meta reset store code issue

Hello meta I have a meta quest 3s and I want to buy a game on it and when I have to confirm the purchase with my card it asks for the store code and I don’t remember it and I tried resetting it and it didn’t not work so what can I do to fix this

Right hand Oculus Rift 3S controller reading low battery/constantly switching off.

While using the rift 3S (regardless of storefront or app used) the right hand controller will constantly read low battery, and completely shut off roughly every 15-30 seconds, especially when playing a more vigorous game like Rumble (my current favor...

Dashboard for Parents

Is there anyone at Meta Horizon I can speak to please, I am desperate.I thought I had set up parent dashboard, but having issues with it.Is there anyone I can speak to or email please - I need help sorting out my kids accounts and my parent account, ...

Trouble with where to put 6 digit code from new oculus

I got me an Oculus and they want me to sign this put a six digit code in with my phone app and my phone is not updated enough for the app so how do I do it

2 accounts one delayed other one isnt.

I have two accounts, on the main one there are no problems, the problems start only on the other account. For example when I click on my friends list its very delayed and will open up after 6 to 7 seconds. or I press the profile button It will do the...

Found a reason Quest 2 Airlink doesn't install

Looking through the logs, the installation process is looking for difxapi.dll.Unfortunately, it's deprecated and not present on Windows 11.If you have another Windows 10 machine, you can probably copy it from there, but that's not really a fix.I'd lo...

my face book has been blocked

I have been block and i dont know why can you help