Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


I've forgotten my oculus quest password, I'm trying to link my oculus quest account to a game but I know my username but not password

No wifi error

I have been playing my quest a lot recently and a couple days ago it disconnected from my Wi-Fi, when I tried to reconnect it kept saying "authorizing" every single time I tried to reconnect. Then if I turned off my quest and then turned it back on t...

Resolved! Walking Dead saints and sinners

Whenever i try and open the game Walking Dead Saints and sinners a message pops up saying "You cant access this at the moment, and that the game is rated restricted. I have no problem playing ANY other game including ones with high age restrictions.

Air Link Crashing

I have a Quest 2 running off my pc via Oculus Air Link. My problem is when I try to use 120hz through Air Link my headset loads for a few seconds and then sends me straight back to the normal Oculus home. I have a high end Xfinity router wired to Eth...

Device needs factory reset every few months

Every few months my device gets stuck part of the display is black and the device freezes every second the only way to solve it is my factory reset.The factory reset help but the problem returns after a few months

HELP! Can't pair my Oculus to my account after an update.

I downloaded an update on my occulus 2 and then after that it wouldn't pair with my account. I go online and my occulus is no longer paired to my account and can't find a way to add it. I've downloaded the app on my computer and phone to see if that ...

Oculus Home Not Launching When Using Airlink And Quest 2

So it worked fine with my previous computer, however when I installed oculus onto my new computer and hooked my Quest 2 up to the computer it wont launch my oculus home, even if I click on the oculus home button. Instead, it just stays in the black a...

Resolved! Why isn't my store credit workin

I'm going and copying my refferal and pasting it into discord I got two refferals that were accepted so I got on my oculus and when I acted like I was buying a game it didn't show up and there is a progress bar under the refferals that were accepted....

Resolved! Pls help

I bought an meta quest 2 and it comes with resident evil 4 i don’t know how to get it

Resolved! Talk to live chat tech support (where is it?)

I was chatting live on my computer with a tech guy from oculus trying to resolve an issue. I cant for the life of me figure out how I did that? where do I go to chat live with support?

Oculus keeps freezing

Hi,Whenever I use the oculus in the virtual background it keeps freezing. The freezes last for about ten seconds and happen every 20 seconds. I’m not playing with a pc so it must be the headset that is the problem. I have already tried factory resett...

Unable To Access Any Purchases After Factory Reset

I purchased 2 games on the mobile app and went to play them and noticed they hadn’t downloaded. I tried to go into the store on my quest 2 the games showed a spinning circle instead of a get button, price, or start button. The spinning circle is uncl...

Hacked Facebook account

Hi, my Facebook account was stolen recently. I was able to get control of my personal page, but two business pages remain in their hands. I have contacted Facebook. But regards my Quest, I noticed the phone app didn't list my purchased games in the l...

Wrong email address

I just noticed that I entered yahoo and not gmail for my email address. I updated it on Facebook but still no luck with oculus.

Both controllers

Hello I’ve noticed a ghosting issue on both of my controllers when playing BeatSaber on my quest 2.When I try to slice some cubes it doesn’t work, it doesn’t slice through it even if I slice through it and makes me automatically miss the cube. any he...

veqii by Level 3
  • 7 replies
  • 0 kudos

Headset charge draining

I bought a meta Quest 2 a week back. It worked perfectly for first 3 days. Now the charge is draining. From fully charged to zero, it goes down in 2 minutes. I can’t even play while plugging it with the charger. Anyone faced similar issue?

Quest 2

My headset keeps turning off by itself while using it. There is no software update available and the auto wake feature is off. How can I fix this?

MSFS2020 Flashes Again

As of the latest Rift S update, I am now getting flashes/spikes both visual and audio at the rate of one per three seconds continuously in all aircraft, day and night. The day before, I would get a flash about once per 5 minutes. The sim has become u...

ghs22 by Level 4
  • 70 replies
  • 2 kudos

Referral code

 Hey, my friend recently got a oculus quest 2 and I gave them my referral code. They have accepted the referral and they finished setting up their headset but we still haven’t gotten the store credit. I don’t know if we need to add a credit card or s...


Oculus Link not Working

Prior to a few days ago, my laptop ran oculus link swimmingly, yet now it’s not working at all. The oculus desktop app detects my headset+controllers but when I try to launch it from the headset, I get the error “Oculus isn’t working correctly. Click...

Resolved! Right Controller grinding and getting blocked by something.

So my right controller started grinding on something a few months ago, and when it stopped, sometimes something suddenly stops my thumbstick from moving and I had to shake/bump my controller to get it out of the way. There also appeared to be a spot ...

Replacement Quest 1 Controller

Is it possible to buy replacement Quest 1 controllers? The battery corroded inside my right controller and now it won’t power on. Would really like to avoid having to buy two new controllers 

Resolved! Quest 2 tracking ring making noises

Whenever I swing my left controller I keep hearing a small creaking noise in the tracking ring, and when I gently squeeze the ring it proves that the noise is from there, is this bad?

ViiaHCT by Level 3
  • 5 replies
  • 1 kudos


I’ve reset my pin and the new pin I enter isn’t working. I’ve done it about 10 times and it doesn’t work. What do I do


title says it all. when casting RE4VR to pc via the or Even using the Dev Hub Casting. Using Ethernet WITH 5GHZ, it struggles to catch up and the bitrate dies when entering areas or opening the inventory etc, And most importantly t...

H1pp0_ by Level 3
  • 3 replies
  • 1 kudos

oculus help

i was wondering if it’s safe to delete the file videoshots to get more storage? 

Top Kudoed Authors