Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Terrible Meta account experience

I just want to say how utterly frustrating the user experience of changing to a Meta account for my Rift and Quest 2 was. On the Quest at one point it showed a product key in VR that I had to enter into a website on my PC or phone. Every time I took ...

Support Issues Stopping Development

Meta store support recieved a quest 2 controller that was not working from me 3 months ago, and I am yet to have even a confirmation that a replacement has been dispatched.I've been unable to proceed with testing, and to date no outcome has been achi...

Graphics card no longer supported for Oculus Quest 2

I have been using air link perfectly fine for the past year my wife and I were literally in the middle of a game and we went to fire it up tonight and now it's saying that my graphics card is incompatible. I haven't changed anything. Has oculus black...

Is SideQuest going to brick my Quest 2 or void my warranty? Thanks!

Hi!I am wondering if SideQuest will mess up my device, or will I be able to use my Quest 2 just fine and not lose the warranty? I'm new to VR and the Quest 2.Thanks!

Horizon Worlds Unavailable

Hello, I am located in Asia and I am unable to download "Horizon Worlds" on my Meta Quest 2. Can anyone help me regarding this? Is it only available in US and Canada? I am a developer and want to create content in Horizon Worlds. Please help. Thanks.

Resolved! Game Compatibility

Can anyone tell me before I purchase the game for my son that has the oculus quest 1 - is the new Walking Dead Chapter 2 compatible to his Quest 1 even though it only mentions Oculus Quest 2 in the details from meta store?

I didn't recived my code

Hi i bought the quest 2 today but didn't recived my beat saber code can i get a new one ?

Left controller not working

So when I was playing a VR game my left controller stopped working for some reason and I took out the battery for 2 days and still doesn't work it said it needed a update once now im think of buying a new one but can't get a new one in 8 months.

Thumbstick replacement

Where can I buy a thumbstick cap, I don't want to send in controller for just a small Part replacement. Or which is compatible, Amazon has ps4,5, Xbox etc there is no quest ones out except from aliexpress. Trying to talk to a live person is ridiculou...

When can you finally buy controllers in the store?

Resolved! VR Air Bridge will not connect to the Occulus software

This was working for a few weeks but now the Headset could not see the VR network. The Air Bridge's blue LED is off, and I tried to re configure it in the app (I have had to do that in the past because this POS keeps just disconnecting and then not r...

Adding devices

Please I did a factory reset on my headset and I don't know how to add it back to the app. Please Help!

Meta horizons not working

I just downloaded meta horizons workrooms on my oculus quest 2 and it keep popping up something saying "need meta account to continue" when i obviously havw one and i made a workrooms account.And I restarted it and everything.

Resolved! Quest 2, Air Link, Play Non VR Games with motion controllers as Gamepad

Using a Quest 2, I am trying to play non VR Games on my PC using Airlink through the Desktop. Once the game is running, I would like to use the Quest 2 Motion controllers as a gamepad. Game examples would be Diablo 3, The Ascent, Cyberpunk 2077. I kn...

My oculus is acting oddly.

Hello.I have an oculus 2 without any accessories or anything like that, and one day I want to hop online and suddenly my menu and whole home move to the left, then again, and again, to the left, to the right, and IDK why this happens.If needed I can ...

Stick drift

One of my remotes has stick drift and is not tracking. Am I still under warranty. Can something be done?

Downloading issues

I am trying to download games but my headset keeps telling me i do not have enough storage.i checked how much storage i have and discovered i have more than double gb remaining than how much the game i want to download takes upi want to download a 3g...

Broken left speaker

So I buy new Oculus quest 2 and i saw first that left speaker is trembles it's make radio sound and I don't know what to do now.And sound sucks because of that, help.

Rift S USB cable randomly disconnecting

I would like to receive an answer as soon as possible!My Rift S USB has been disconnecting itself since last summer now. I thought this was a problem that would go away over time, but it didn't, I repeat this has been going on since last summer. I ha...

Heavy stutters and framrate losses after some time even in the Link Menu

Good evening world,my nerves are finished off already, I really gave up weeks ago.. So this is my very last try, a friend convinced me not to give up.Specs: Win10 / i7 5820K / RTX 3080ti / 32GB RAMThe Oculus Quest 2 and the Link via cable works pheno...

Airlink Stutters but GPU not maxed out

I’ve got a powerful pc, specs below:AMD 3950xRTX 3090 24GB64GB 3200MHz RAM2TB NVME M.2 Drive for GamesASUS RT AX-55 dedicated router for airlink with Gigabit Ethernet connection to PC.as you can tell, my machine should work great. And it did! But as ...

In search of replacement controllers (left and right) for Oculus Quest

Subject line says it all. Dog chewed and destroyed both Quest controllers, looking for an affordable fix.

Menu button no working

Hello ther!For some reason my menu button is not working, when I press it on the controller it makes the sound and gives the haptic feedback but nothing opensIve tried using hand tracking also and it does the same thing

Resolved! Referral Issue

Hi guys so I purchased a new Meta Quest and my friend sent me his referral code from Japan.And i'm based in the USA but neither of us have received our 30 dollars.Can anyone please help.Thank you!

Oculus Pc App

Hey, just posting to hopefully get answers, but ive shelled out a good bit of money for some games i could run on my pc. For whatever the reason my quest headset link no longer has a stable connection. I know there is an ethernet requirement for the ...

Help, i clicked "forget touch controller" in oculus link app and there is no "add controller" button

Ok, think i have a problem, i played for a bit on my quest 2 with a link cable and later i started messing with the settings, which made my controllers display as off. No problem i just clicked "forget device" on both thinking they will be added back...

Resolved! How to edit or delete an old post?

This question has been posed several times over the years. The old accepted solution appears to be no longer be valid, and the most recent inquiry has gone ignored.@MetaQuestSupportplease advise how to edit or delete an old VR Forums post. Thank you.

Referral

I tried to use the referral code my daughter sent but I was kicked off line in the process, when I got back online to continue set up, it wasn't set up using the referral code. Now it tells me I can't use it because I have already at up my account. I...

Bringing objects closer

I'm a newbie. I'm trying to play Fisherman's Tale and the tasks are too far away for me to reach them. How do I bring them closer?

Disabled my Facebook account

Hi, Thanks for your response. My old id got disabled & i can't go through my disabled account. The reason was sharing pornography content mistakenly. So i am apologise for my recent activity on Facebook or Meta. In future i will be much careful Shari...