Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41726 Views
  • 102 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Help

My oculus keeps turning to a blank screen each game I play. Is this normal?

Controller not working

Bought a used oculus go tried to set it up previously but the controller would not work. And now I need to factory reset it and don’t know how to get into the other account to do so

wyattjr by Honored Guest
  • 2440 Views
  • 1 replies
  • 0 kudos

No games on AirLink

Hi I bought some games directly on my quest 2 but why do I no find them in my library on my pc app oculus ? Regards,

J00ke by Honored Guest
  • 767 Views
  • 4 replies
  • 0 kudos

Credit card instead of Store Credit

Evening all, Very new to this VR malarkey (purchased 2 Oculus Quests 2 at Christmas) I have £23 stored credit from the referral system and I just gifted Beat Saber to my wife but it used my credit/debit card rather than my store credit. I had no choi...

No response still over a week later!

I posted re buying blade & sorcery on Christmas for my sons new occulus set & it not working I have had no response at all still I refuse to waste £15 on a game then get no customer service support at all!! How do you get away with this? I want this ...

HazzaJ08 by Honored Guest
  • 323 Views
  • 1 replies
  • 0 kudos

Oculus quest 2 cant load anything

It's fully convected to the internet and a friend could use theirs in my apt. I've rebooted the headset, the router, tried logging out and into the app (which works fine), and even did a factory reset. But all my apps are still just queued and can't ...

Logging into oculus App from new IPad

I have an oculus quest 2 tied to my Facebook account and everything works great. My son has an iPad that he wants to be able to see what I am seeing. When he tries to login to the oculus app I can’t choose my Facebook account I can only see his. Any ...

Sam394 by Honored Guest
  • 620 Views
  • 1 replies
  • 0 kudos

Pin/deactivated email

For some reason Oculus wants to use an old email account from 10 years ago LOL even though it says on my profile my accurate up-to-date email address it still insist on saving my 10-year old Yahoo email address and I never created a pin in the first ...

chursha7 by Honored Guest
  • 340 Views
  • 1 replies
  • 0 kudos

Parental controls

il keep this simple, I would love an app or web address where I can have some simple parental controls over vr. Microsoft, Sony and Nintendo all have this already. Features I would like.Time limits, play hours, connecting to new WiFi spots, access to...

tey272 by Explorer
  • 857 Views
  • 1 replies
  • 5 kudos

Helpdesk

when i try to get help from a worker over at oculus it says chopose your device. but it wont let me press it. i have problemsn with m,y vcontroller because when it moves faster then 2 km/h it turns of because the battery place in it just sucks. Every...

where can I buy left oculus controller?

Where can I buy a left or two oculus quest controllers (1) or some compatible oculus quest controller I am not interested in repairing the controller and I do not see There is no end and the original website of the oculus does not want to help in any...

Chuwdu by Honored Guest
  • 975 Views
  • 1 replies
  • 0 kudos

Oculus (quest 2) Hardware Error Question

Sorry if this is worded weirdly, not entirely sure how it all works yet..Whenever I try to launch a game linked with a cord to the headset (plugged into laptop, adapter, cord and then headset) it comes up with the error message 'You have a pending ha...

Oculus Update stuck and won't install?

Hi guys, please can you help, my Oculus Home shows 1 update pending and queued for "Oculus Software Update" for 1.20.02 and for some reason its been there for a week and doesn't download? And it wont let me click the download button?Thanks in advance...

Oculus library keeps crashing

So I have a stable connection and I can run steam vr really clean but as soon as I launch a game from the pc oculus library I get a hour glass symbol in the bottom right then get dash-boarded back to the link Home Screen. It doesn’t kill the link onl...

Face covering

Hi, not sure if anyone can help me when I'm playing the VR I can have the headset on for about 30mins and my forehead and cheeks go really red, sore and start to sting I use a silicone covering over the foam, luckily I've never became swollen like so...

Resolved! Lone Echo won't install on Quest 2

Just bought a Lone Echo game and installation process stopped at 50% with an error "Unfortunately unable to install Lone Echo app, please visit Oculus support to get help". Support advised to restart an Oculus app and check internet connection. But o...

pigl3tt by Honored Guest
  • 2254 Views
  • 5 replies
  • 0 kudos

Resolved! Resident Evil Disappeared after downloading.

I bought Resident Evil 4 VR for a good horror game this afternoon. I have all the emails and reciepts concerning purchase. The game downloaded. But not only can I not find the file, but the game disappeared from the store. After searching for a while...

Referral credits

We used a referral link that was accepted and used to activae a new oculus quest 2. It has been about 2 days and we have not received those referral credits to either account. I was hoping someone knew where these show up at or if there is a way to g...

Oculus Quest 2

I have a new Oculus Quest 2 and a new LG with Air Play and Can't cast from Quest to TV I should be able to do this correct ?

watchmn56 by Honored Guest
  • 327 Views
  • 1 replies
  • 0 kudos

Quest 2 Unable To add Secondary Account

So I have the Multiple Accounts Featire on and when I got add account and I press login with Facebook and I enter my Email and Password it keeps saying “Something went wrong. Please visit oculus.support.com/quest-setup”and I go to the website but it ...

Got.H0es by Honored Guest
  • 8051 Views
  • 8 replies
  • 2 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels