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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beat saber music packs unpurchased

A year or two ago I bought some beat saber music packs and then after a took a break from the game and then when I came back to the game recently I no longer owned the music packs but they were still downloaded but when I clicked on it it says buy mu...


In real life I play to a scratch, sometimes better sometimes a little worse. I cannot seem to aim with Golf+ (quest2). Drives slice every time although I can keep in fairways about 60% of the time, so it’s more of a fade. Even adding draw to it. Litt...

Resolved! Beat Saber

I just bought a Oculus quest 2 on amazon (Dec 20) but it will only ship to my location on Jan 3rd will i still get Beat Saber for free?

Can I cancel a refund?

So I refunded a game but decided I wanted to keep playing it. Is there any way that I could cancel the refund so I don’t have to buy it again?

Confused on how to ask for a controller replacement.

I got my Quest 2 at the end of this September and it was fine till now. Recently however my right controller has been going absolutely crazy. I googled it, learned that it might be "stick drift" but honestly? It seems different than the issues some p...

App Sharing of [DLC] content

Hello everyone,. I own two Meta Quest 2 headsets, one for my partner and one for myself. I am sharing my app library with her account, so she can have her own progress and play games without disturbing my progress - great feature. However, I had to l...

Beat saber

I bought the system and was supposed to get BS for free but when I try to redeem it doesn’t work. It also keeps saying I have no meta account but I’m pretty sure I can see one created.

Oculus quest 2 turning off by itself

Hi. My name is nathan and my favorite thing to do is play video games on my oculus quest 2. Recently I hit my right controller on my bed frame and cracked my controller right above my right trigger. Recently I was playing a game when my oculus turned...

NMM999 by Level 2
  • 3 replies
  • 0 kudos

Resolved! Pairing new controller

I have just bought new right controller from meta website for Q2. Headset was factory reset. I have installed the app but can't pair headset as have software notification required message. On the headset it's stuck on first screen with pulling strips...

The new V47 update is awful, for some users

The reason why I’m saying this is because 0% of the hyped up features aren’t even on my quest at all.just to note, my meta quest 2, (I regret saying meta) which is oculus branded, did NOT get any features at all, it’s literally V46 but with different...

WertyTT4 by Level 2
  • 10 replies
  • 1 kudos

Facebook Locked out 12 months

On my Instagram account you can see some of my screenshots but I have been unable to log into my facebook account for a year and it really is staggering i have had no help from Meta to resolve this. All I did was set up two step authentication and ac...

M831 by Level 2
  • 15 replies
  • 0 kudos

RMA (broken/return) experience

My original headset I bought from new broke at the end of August. After a helpful chat with support they gave me an RMA on 29th Aug to be sent back to the Czech Republic (I live in the UK). As is normal with my DHL experience they were "out for deliv...

log in

I bought this for my son. Now a year later I want to get some games for him. He can not remember any of his info How do I begin to start to retrieve things. He thinks his user name is JGoss0501. Wh

Terrible Customer Service

I don't typically post issues like this. Usually I leave nice reviews when I feel it's necessary and keep my mouth shut otherwise but this time my patience and politeness has backfired and I've had enough. I ordered the Oculus Quest 2 on August 9, 20...

Resolved! Pairing

My device wont pair. Is it because someone else already paired this same device on another phone?

dodgyy by Level 2
  • 7 replies
  • 0 kudos

Oculus home not launching

I was trying to launch my home thru the rift on a quest 2, and all that would happen is the menus would disapear. I've tried a fresh instal and i have no idea what else to do

Horizon Worlds Hangs on "Entering Horizon.."

Hi.I am a new User and, for the past week, have been trying to set-up my headset, which is a Christmas present, before the big day as know I will not have the time then. All is fine, except for Horizon Worlds, which freezes on "Entering Horizon.." I ...

Account Issues

Every time I try to add an account on my Quest 2 it give me an error.

Resolved! Refund

Hello! I bought SUPERHOT:VR through the app on PC not knowing it was only for PC. How do ask for a refund?

Can't view longer synced videos

Spoiler (Highlight to read)I've had no problem syncing shorter videos on my oculus quest 2. Usually 1-3 minutes long. They sync to my phone no problem and I can view them and edit them in the app. But when I sync videos 5 minutes or longer, it'll syn...

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fr0gwin by Level 2
  • 6 replies
  • 3 kudos
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