Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41 replies
  • 3 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Rift CV1 Black screen

I recently purchased an Oculus Rift CV1, and as I came to the end of setting it up (the part where we have to finish off using the headset and the controls) I was met with a black screen and no audio. I am unable to finish setting it up due to this p...

Need help with quest

I turn quest on and put in my password. Then shows four dots as if it was loading and stops and shows four dots again as if was loading but for a shorter amount of time. Then shows a complete black screen but I can hold the reorient button on the rig...

Quest 2 not being detected my oculus

I have tried, and tried to get my oculus quest 2 to get registered on my computer, ive checke to make sure i have USB 3.0 ports and all of the requirements. But when i go to link the quest to my computer, it sits there infintely trying to detect it. ...

Oculus link keeps crashng?

Hello.Today when I was going to use my oculus link something wierd started happening. When I plugg in my headset (oculus quest 2) and agree to the file sharing to my computer and go into link it starts as normal, but after like 0.5 - 1 second after I...

Changed username

I changed my username but it hasn’t switched over my oculus account is still the previous on and when I try to change it to the new one it says I already used it

Cant reset oculus pin

Whenever I click on the reset link it sends me to a 404 page… and before you say “have you look at the other answers to similar questions” yes I’ve looked at all of the other posts. I need help. I can’t buy any more games

Oculas link and Oculas Quest

When ever i try and use my Oculas Link it shows that i can access Link in my setting but it doesn't show it in settings anywhere. it shows that im connected to my account and the Oculas Link on my computer. It doesn't automatically put me in Oculas h...

Air Link and Oculus Link not working

I just got my quest 2 today and I cannot connect it at all to my computer. My device does show up on my computer as paired and it says It's connected when I plug in the link but when I press Launch or Link it's starts loading and doesn't do anything....

Abount by Honored Guest
  • 0 replies
  • 1 kudos

Can't get beyond setup complete screen.

Hi. I just purchased a Oculus Quest 2. Completed the setup - including connecting to a hidden wifi network. I completed the setup and selected to just sit for a bit to try it out. When it prompts me to press the Oculus button it just refreshes the sc...

markinnh by Honored Guest
  • 1 replies
  • 0 kudos

Oculus Rift S Guardian Setup stuck in loop

So this issue started yesterday with my Oculus Rift S that I've only had since last month. The device said that it kept losing tracking to my headset even though it was clearly tracking it fine. Then it suddenly launched me into the Guardian Setup wa...

Air Link Is not working

I connect my headset to my pc and I can link it but then I try to launch it and it says my PCs not connected please help me

Oculus Quest 1 Shows Black on Guardian Setup

Hello, my Oculus Quest only shows black in the guardian setup after booting up. Some things I noticed;I can still see the guardian when I get close to itWhenever I leave my guardian space, only then can I see my surroundingsNo popups or messages appe...

Artistap by Honored Guest
  • 0 replies
  • 1 kudos


The screen of my samsung s10 stay black when im connecting it into my oculus gear vr , i tried everything? Help someone please 


Device saying it is linked to another account…

rshah_98 by Honored Guest
  • 0 replies
  • 0 kudos

FS2020 dull screen in VR - Rift S

This is a strange on and I cant seem to find any similar problems anywhere. Sometimes when I click the VR button in FS2020 the display in the headset (and on the TV mirror) is greyed out, not black but very dull, almost like the backlight isn't worki...

Resolved! Scan website?

So I was looking into buying a headset and I found a website ( ) and they are marking the main items with a 70% or more discount and I wasn’t sure if that’s a real website or not. If anyone knows it would be much apprecia...

corral32 by Honored Guest
  • 2 replies
  • 0 kudos



Payment method

I am unable to add a payment method. I get a message that says unable to ad payment method Every time I put my card information in. We have 2 devices and the payment method worked on one but will not work on the other. We used a second card and still...

Dark grey screen

Hoping to get some help. I’m still a newbie at this. I have no idea how this occurred but I can’t get past the screen of selecting user account. Everything up to that shows me that everything is working but maybe I switched something off with the scr...

Customer support no help

I have a 20+ thread with support each reply a different person. I have told them I did power push 30 sec no power to head set. They say do a hard reset. I say I did. They say try new cord I have 2 and 3 boxes and a laptop. Ugh I have money invested i...

I can’t reset my pin

I do all the steps up to my email when they send me the email to reset my pin it brings me to a page saying I’m lost and has a big “go home” button

Jbomb145 by Honored Guest
  • 4 replies
  • 0 kudos

I see only dark gray

So when I was starting my Quest 2 that I have had for about 4 months now. And the logo came up as normal and then just dark gray. Gray space. And I have had it on for 5 minutes and still nothing had happened. I tried holding the power button and volu...

xNeoz by Honored Guest
  • 0 replies
  • 2 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest