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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2667 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

medal of honor

hi guys needhelp here downloaded the game but it will not open any ideas

camelpipe by Honored Guest
  • 375 Views
  • 4 replies
  • 1 kudos

samsung vr for note 4

does anyone have the vr software on there samsung note 4 and where and how did you get it

dode966 by Honored Guest
  • 400 Views
  • 0 replies
  • 0 kudos

Weird line stuck at the top of my quest 2

theres a line thats on the top of my screen on my quest 2. I've tried screenshots and casts to make sure it wasnt just a setting i left on, and nothing was there. I have photosof the line below. Is there a way i can get rid of it?

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Hudzun by Honored Guest
  • 212 Views
  • 1 replies
  • 0 kudos

oculus doesnt detect rift s but pc does

I got a Rift S for christmas, and ive watned one for a while. I plugged it up as usual and downloaded oculus's app, but it doesnt seem to connect. My pc knows of the rift s's existance because i can change audio to my rift, and it has power. Despite ...

EwiX_ by Honored Guest
  • 410 Views
  • 3 replies
  • 0 kudos

CUSTOMER SUPPORT - IS IT A JOKE....?

As I've now just sent my SIXTH e-mail to the Customer Support team to try and resolve a very minor issue I thought I would try and raise it on a forum to see if there are many more helpful Oculus users that could maybe resolve it for me. The reason I...

Anonymous by Not applicable
  • 629 Views
  • 7 replies
  • 0 kudos

Rift S displayport not connecting

I have been trying this for two days with no luck. Every driver is up to date, every power mode set correctly, disabled my second monitor, updated windows, still cant get it to work. First time i plugged it in it worked fine, next time displayport th...

CQuick42 by Honored Guest
  • 1430 Views
  • 8 replies
  • 1 kudos

QUEST NOT UPDATING

My QUEST(1) is not updating. Going to SETTINGS => ABOUT it says v 18.... and it says "checking for updates" (but never stops).When I try to start BIGSCREEN it says that QUEST needs to update to current version, and that update is in progress.I have (...

QPORIT by Sightseer
  • 530 Views
  • 1 replies
  • 0 kudos

oculus rift senor stop working

while playing pavlov vr, a message popped up that 1 sensor disconnected and I check, it still does not work. I move the cable, it still does not work and the LED at the top is still dimmed, but it is weak

mitek261 by Honored Guest
  • 138 Views
  • 0 replies
  • 0 kudos

Can't install the Within App

I'm having issues installing the Within App on the Gear (S7). All other apps seem fine, but this one will fail after fully downloading each time (I've tired on 4G and Wifi, both in and out of VR). Any tips on how I can fix this would be most welcome.

Toploader by Honored Guest
  • 1100 Views
  • 3 replies
  • 0 kudos

Oculus desktop app messed up my PC audio

After I installed the oculus app last night, the computer stopped outputting audio to my headphones. It was late so I didn't really care that much and went to sleep. However, when I woke up the audio was still broken. I have disabled the oculus audio...

Rift - Software won't install.

I have a Rift. I am trying to install the software on my laptop. It downloads the 5gb file and then tries to install. I get an error at the end that says setup couldnt complete. I have tried about 10 times (firewall off, anti-virus off and ran instal...

Unauthorized Purchase.

An amount of 19.99 was taken 10 times from my account. I bought an app on the Oculus App Store known as Virtual Desktop. Along side every transaction it said PayPal Facebook. Can you please refund me and explain such.

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VVobbles by Sightseer
  • 469 Views
  • 1 replies
  • 0 kudos

Controllers not connecting to virtual desktop. - Quest 2

My controllers are connected fine to my oculus, I can play games, enable the link and virtual desktop, and other stuff, however I can view the virtual desktop, but cannot press anything on the website or whatever. Not sure if this is my cord or my he...

A-S by Honored Guest
  • 301 Views
  • 0 replies
  • 0 kudos

Oculus Connecting Issues (Orange Led/Black Screen/Not Turning on)

Hello all, I'm a bit new to forum posting so please forgive me if I ignore some posting etiquette. I've been having the infamous "orange light with black screen" problem. I recently bought my Oculus off of a friend who wasn't using it any more, it wa...

Dalks by Honored Guest
  • 1655 Views
  • 4 replies
  • 0 kudos

Oculus Rift CV1 Orange Light No Display black screen

I apologize in advance for my English.Bought yesterday Oculus Rift CV1, connected to my laptop Dell Inspiron 7567specificationsIntel Core i7-7700HQ RAM 8 GbDiscrete nVidia GeForce GTX 1050 Tiintegrated intel hd graphics 630characteristics meet minimu...

sanya1888 by Honored Guest
  • 12619 Views
  • 22 replies
  • 0 kudos

Orange Light Black screen

Hello i was moving my room around the oculus was working fine but when plugged everything in it stopped working i had a orange light and black screeni tried updating my drivers, reset my computer fixed usb power settings turned off usb legacyi ran as...

Oculus Rift Orange Light No Display

Just replaced my broken CV1 cable, I have audio but no videoI have tried using the Repair and Driver tool, updating Graphics driver, I have made sure that my HDMI and USB ports are functionalIn the devices tab it says "USB 3 connection recommended", ...

Rift S compatibility issue on Laptop

Hello all,I have a HP Pavilion Power Gaming Laptop 15t on which i want to connect my oculus Rift S. The issue is that it only support Display port. So i bought a display port to USB c converter in order to be able to connect it to my laptop. The othe...

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Processing

Ordered a Quest 2 on Dec 7 as of 12/12 it is still "processing" funds have not been removed from account. Delivery date of Dec 25 posted. Did I buy this or not?

Order Processing

I ordered Quest 2 three days ago and the order still says Processing. How long does an order usually process before its shipped?

Oculus Software Setup does nothing

I'm trying to install the Oculus Link Software on my PC for SteamVR, but clicking "OculusSetup.exe" does nothing. I've restated my computer multiple times, disabled my antivirus, tried to run in compatibility mode, exited out of every other thing on ...

stanjohn by Sightseer
  • 278 Views
  • 0 replies
  • 0 kudos

Installation Error.

So! Let's see if this forum will help.I got an Oculus Rift S during christmas and the installation is being hellish for me. I'm open to suggestions on fixes (As I've tried some but I'm open to retrying them.). I linked the files so hopefully this is ...

Every Time I Open a Game the Oculus App Opens

Basically when I open [EX: Roblox] it opens the Oculus app but when I close the Oculus app it closes the game too. This happens when I am not connected to the Quest 2. Is there a way to stop this from happening?

Train115 by Honored Guest
  • 343 Views
  • 1 replies
  • 0 kudos

Oculus might be a scam!

I started the return process 7 days ago requesting a return label, they keep on saying they are sending and never do.. Customer support is absolutely useless . They have stolen my money and refuse to help. Please report to BBB!

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