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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 108376 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beat Saber hits suddenly not registering

This is a very recent thing. Last time I played was over a week ago. But now when playing the same songs and changing nothing, my saber will go THROUGH the block, but nothing will happen but register it as a 'Miss'. This happens to 1 in 5 blocks or 1...

Ordered the Quest keys, but they were cancelled

Hello friends!We ordered 500 Oculus Quest keys for our game for the discount campaign.We received them, but after that their status changed to "Cancelled" .What can be the reason of their cancelling?

almiva by Honored Guest
  • 498 Views
  • 1 replies
  • 0 kudos

Lost Email and Pin

Hello,Im trying to reset my pin but in order to do so i need my email to access the email you guys send to reset the pin. The email on my account is no longer active so i cant get into it. Thank you for your help !

Resolved! My Quest Won’t Work

I recently bought a quest 2 and when it came, it stayed on the meta screen. Every time I try to reboot or factory reset, it just gives me an error message. This literally came like this out of the box.

Refund?

So I just got 2 games and didn't like the so I set up the refund well I got the emails about the refund but nothing popped up on my bank it's been like 5-6 days since I started the refund process what's going on?

Not getting referral credit

30 days ago me and my friend used the oculus referral thing and he got his credit Mine showed up for a little bit first and then after a while disappeared and now I cannot use it.

oculus go not charging

ok so I just got my oculus go and it charged once and then **bleep** down out of the blue, I tried charging it but nothing happened after a while I held down the power button but nothing happened at all and I don't know what to do if someone can plea...

USB (3.2) port changes from Quest 2 to MTP

Hello, Looking for any help. Im trying to connect my Quest 2 Oculus to my PC Levono Legion computer. The problem is my USB Port( 3.2) changes from Quest 2 to MTP. Which is Media Transfer Protocal vs Data tranfer. And then the Oculus doesn't recognize...

Storm_One by Honored Guest
  • 780 Views
  • 0 replies
  • 0 kudos

Brother bought me until I fall....

My brother bought me until I fall yesterday, via gifting through the oculus store. He got a store receipt for the game. It had no redeem code, I never received a redemption code. I checked spam, it was a direct gift to my ocumus account.

Press oculus button but nothing happen (setup issue)

So I have reset my quest 2 coz the **bleep** time & date settings were wrong all the time. Setup went fine until I get stuck at the last page where its tell you to " press the oculus button to get to the library/menu page" . Nothing happen when i pre...

Anonymous by Not applicable
  • 3857 Views
  • 2 replies
  • 1 kudos

Help

Hi,I had someone contact me about an enquiry I sent it about not being able to re download the games I have purchased. You was wanting to know what device I have. It is a Samsung Gear VR and the phone I have is a Samsung Galaxy S7 edge.I tried to rep...

jellyb1 by Honored Guest
  • 982 Views
  • 2 replies
  • 0 kudos

could not install fix for some games for only some people

...ok so those games are giving me error in store:Gunjack - fixed by installing gunjack_1.4.4.apkAttack of Buugs - fixed by installing attack_of_bugs_1.2.1.apkAngest - fixed by installing angest_1.0.35.apkDisney movies - fixed by installing disney_mo...

d2jkazb by Expert Protege
  • 3504 Views
  • 7 replies
  • 1 kudos

Bad email address and lost pin

Hello, I am stuck trying to figure out how to reset my pin while my default email, ported over from Facebook, is no longer functioning. I can’t change either my pin or email without the other. I updated my default email on Facebook, but Oculus is sti...

Cave_Bear by Honored Guest
  • 409 Views
  • 1 replies
  • 0 kudos

Cv1 stuttering/laggin really badly

My cv1 is really laggy and it keeps stuttering the oculus frame drop app says its loosing frames alot and it only happenes in games and not the home screen of either oculus and syeam vr

Can i??

Hi i have 3 accounts in my oculus quest2so if i bay a game can i play with all acounts??

ali_lola by Honored Guest
  • 343 Views
  • 1 replies
  • 0 kudos

Problems with quest one controller

I’ve had my quest one for a while and the controllers are usually tried and true but I went to play my oculus after not using it for a couple weeks and my right controller wouldn’t wake. I’ve tried multiple batteries and the left controller works fin...

CrawPie by Honored Guest
  • 459 Views
  • 1 replies
  • 0 kudos

FaceBook Login Requirement

Any update on when Meta Quest 2 will no longer require FaceBook login requirement. I have set up an Oculus/Meta account but Quest 2 VR headset still only accepts FB login, no choice for new login options. Have seen announcements that beginning Aug 20...

GKretzer by Honored Guest
  • 360 Views
  • 0 replies
  • 2 kudos

Quest 2 loses tracking and remotes won’t connext

I hadn’t had any issues with my oculus quest until today. Turned it on, the lost tracking screen came up immediately before getting to the dashboard. The remotes won’t connect(they just keep vibrating) and the screen just flickers on the lost trackin...

Slowake21 by Honored Guest
  • 1064 Views
  • 7 replies
  • 0 kudos

Beat Saber v1.24 won't reinstall

I have played beat saber for about a year now and gone through many updates, but one times it stopped updating saying "Download Failed" stopping at about 84 kbs, I have no external games or mods, haven't even accessed the Oculus with a computer. Sinc...

BOSS2342 by Honored Guest
  • 1409 Views
  • 3 replies
  • 0 kudos

Oculus store pin issue

Hi, I need help with recovering or resetting my oculus quest 2 pin for the store. I clicked on "request pin reset" and it says it will sent the link to my email but there is nothing there. Can someone maybe check if I am using the right email or rese...

Tobi300 by Honored Guest
  • 257 Views
  • 0 replies
  • 0 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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