Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3619 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Random screen blanking?

So, I bought a Quest 3 from GameStop less than a week ago. I have been playing VRChat, Asgards Wrath 2, and Beat Saber here and there. I will say, best standalone headset I have used ever, but for some reason mine keeps having this issue where the sc...

Connect child account to headset

I've managed to set up a child account for my 10 year old but I can only connect to the headset with my account. I've no idea how to sort this so my child can play with the Christmas present bought for them

spotxrob by Honored Guest
  • 219 Views
  • 5 replies
  • 0 kudos

Add SMS 2FA is not working

when i want to add sms 2fa the text "This Page Isn't Available Right Now This may be because of a technical error that we are working to get fixed" comes

Questlink not working

Hi,my Meta Quest 3 is not connecting to the laptop. The cable is okay because it is working on my PC.My laptop:XMG Neo 15, AMD Ryzen 9 5900HX, RTX3070, 32GB RamWhat i already tried:* Reinstalling all drivers* Update everything* Set NVIDIA settings to...

shhidfaq by Honored Guest
  • 152 Views
  • 2 replies
  • 0 kudos

Academic Research Support Requested

Dear Meta Support, I am a faculty and a researcher at a 4-year university. My team and I recently did a research study using Meta Quest 2 to help people with disabilities to go through meditation practice. The results were really promising and we wou...

Need help with headset unable to connect

I need to pair my headset but every time it's says unable to connect and I've tried everything that it's saying to do but nothing changes I have restarted factory reset and it just won't work I really need help and need to talk with someone because i...

Meta tv

I have Occulas 3 My Brother does too. I can watch things on meta tv that he can't get on his set. Why

Resolved! Question about updating apps using Meta Quest for Business

Hello,I work with UbiSim, we offer a VR app for nursing by the same name via App Lab. A client reached out to me because he manages multiple headsets with Meta Quest for Business, and had a question.He was able to download the APK file containing our...

Manuel0624_0-1707254416700.png

Can't log into Workrooms on my computer

We use Meta Work for Business (work.meta.com) to manage our Quest headsets using our company email accounts. However, I can log into Workrooms on my headset but when I try to log into Workrooms from my computer I just get sent back to the login scree...

Meta Quest 2 will not connect to PC by cable or AirLink

Hello, I have just purchased a Meta Quest 2 headset and wish to connect it to my PC for some PC-only games. I tried to connect the Quest to my PC via AirLink last night it would not connect, it would just sit in circles. Believing that it was my scho...

Screenshot 2024-02-06 174632.png

Hand tracking amputatde finger

Hi, so I have a amputatde pointer finger and I really want to do pass through mode hand tracking, and I am really good with my middle finger but the software recognizes that my pointer is there but it's not and so it thinks my finger is folding like ...

ItzCrabYT by Honored Guest
  • 108 Views
  • 1 replies
  • 0 kudos

New 10-12 Child Account Can't Download DLC

Created a supervised account for my son. Was able to approve some games. However when trying to download DLC, it tells him a parent has to approve but offers no button to request approval. I see no way for him to do this unlike the app. How can I app...

riegersn by Honored Guest
  • 147 Views
  • 2 replies
  • 0 kudos

Left lens (display) malfunction

My left lens got a double-picture. "It looks like a Semitransparent curved picture over the actual Screen" (quote from another post, pretty accurate description). It faded away in an hour or so, right after that it started to become more orange, and ...

Zemb0_0-1698628945230.png Zemb0_1-1698628950609.png
Zemb0 by Honored Guest
  • 249 Views
  • 5 replies
  • 0 kudos

My quest 3 won't launch and will only display the meta logo

My brother was going to get our vr headset and he noticed that it would only show the meta logo spin then disapear and then reappear again just to do the same.I tried powering it off but it would turn on but show the software update screen and whenev...

SpinyDan by Explorer
  • 718 Views
  • 11 replies
  • 1 kudos

Resolved! Phone notifications when not on admin account

I share my oculus so I have multiple accounts on it and my account isn’t the admin/master account. In the masters account oculus app I can see the devices but the oculus only seems to go online in the app when I log into the master account on the ocu...

Trying to transfer files from Quest 3 through USB

I would like to know if anyone else have the same problem. When I try to connect Quest 3 to Windows 11 PC it often doesn't work. Headset just starts to charge and that's it. I need to keep restarting Quest until it shows notification for allowing PC ...

Max charging power in quest pro

I want to know the maximum charging power of Quest Pro. I am using the standard charger and charging dock, but I think the charging dock is a bit slow. If I directly plug the charger into the Quest Pro to charge, will the charging power be higher?

abiVRC by Honored Guest
  • 136 Views
  • 2 replies
  • 0 kudos

Resolved! Automatic startup in air link

Hello,I was wondering if maybe there is a way to automatically start the air link when you start up the meta quest.Does anybody know if this is a possibility?

Resolved! Left controller completely unresponsive

Things I have tried - Replacing batteries- Unpairing and attempting to pair left controller (couldn't pair it back due to it not working)- Sobbing Please help me, it randomly just stopped responding out of nowhere. Is this a common issue?

All my games are gone!!

For the last 3 months I have been back and fourth with support trying to recover my account with my transaction history and games. I somehow merged an account and then next thing I know I'm on a new account that has no games, no transaction history. ...

Falling through the tavern floor glitch in Asgards Wrath 2

Right, when I load into Asgard’s wrath two I cannot even start the game because I fall through the floor at the tavern, I tried restarting the game and the headset, but it didn’t work so I’m going to have to re-download it, I’m just putting this out ...

Labels