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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

PC Crash

(The following text is a translation from Japanese to English by DeepL)So I bought Oculus Quest2 on 7/8 and until 7/18 I was able to use Oculus Link to launch SteamVR and OVRAS and play VRChat normally, but lately, if I keep it running for 5-10 minut...

t7wl by Level 2
  • 12 replies
  • 0 kudos

How to reboot my quest?

Hi, my quest is bugged. All I can see is a black backround with my hands on the screen. On my cell it says it can't find my headset, therefore I can't reboot the headset or anything! What to do with no reset or manifacture restore?

Can't open Crash Analytics Dashboard for specific versions

Hello! There is some issue in Meta Quest crash analytics dashboard.older versions are not availiableWe create a lot of builds for QA and they all show up in the version list, but right now I can only select version 2.5.0 and older versions are not av...

crashes.png perfomance.png
R1_R1 by Level 2
  • 3 replies
  • 0 kudos

Oculus issue

Hi guys, you’ll have to bear with me as I’m not tech savvy one bit. Basically a couple of years ago I purchased the VR (Oculus quest 2) headset for my 11 year old son, back then it was owned by Oculus until recently when Meta took over. In a nutshell...

Screen Sharing

I think that screen sharing is a feature that should really be added to the quest platform. When you are in a party with your friends, you can be able to share your screen with them and they can see what you are doing. If you wanted to show your frie...


IDK IF THIS IS PART OF A NEW UPDATE but firstly, it looks an awful. I would rather go back to the way it was before hands barely visible but now it shows my whole hand and arm and it just looks terrible. ive tried to look for a setting but looks like...

Can not make a horizon account.

3 months ago, i tried making a horizon account because it popped a 8 character code up on my screwen, so i did the steps, but it wouldnt let me make a account, and now i cant lunch my games and the facebook 8 character code is still saying i need to ...

Opis123 by Level 2
  • 1 replies
  • 0 kudos

Graphics card not compatible

Hello. I've been able to play with Oculus Link for a few hours until it just gave up and didn't want to do anything because of the graphics card not being compatible for some reason.It started happening after trying to wirelesly pair the headset with...

Meta Gift Card No Digital or Physical Card Received

I ordered a $50 Meta gift card from shop online the order was processed and updated as delivered but I received no digital copy to my email no physical copy to my mailbox and I have checked every folder in my email, including spam and trash....

Controller replacement

Anyone know how to get replacement controllers please, seems to be a bit of a headache, eBay want a hundred pounds for a refurbished one 勞

Meta Quest 2 controllers have wrong positions

Hi,Just bought new Meta Quest 2 and instantly have issues with controllers: they have wrong positioning. They can stack in the same place for a while or have position offset etc. In the same time rotation and fingers tracking works well. I already tr...

ushko3 by Level 2
  • 3 replies
  • 0 kudos

I cant find Population:One

Hi, I'm trying to buy the game population:one and I can't find it in the store. Does anyone know if it's still available?

can't download gorilla tag

for some reason, I can't even find gorilla tag on my meta appstore or anything, and when i clicked a direct link to it, it says "Unavailable" where the download button should be. what is happening, how do i fix

Óption shared

In the menú o quest 2 no appear the óption share by transmit to the TV. Can you help me please? 

HawsSP by Level 2
  • 4 replies
  • 0 kudos

Meta Quest 2 Login switching

I just bought the meta quest 2 vr headset and chose to set it up with an email instead of FB. After hours of searching I cant figure out how to REDO it and sign up with a FB account so I can use all the features that it offers. any help will be appre...

Setting up 20 Quest 2's for EDU - Best Practices?

I am setting up 20 Quest 2's for classroom use. I was told by an ArborXR rep (multiple headset fleet management, free for up to 50 devices) that I should create a UNIQUE email for each headset, then a UNIQUE Meta account for each headset. I did that....

No option to install bonelab on quest 2

Hi, I recently purchased bonelab, but now I’ve done that there’s no option to download and install the game, it’s just sat in my purchases. I’ve tried logging into the app to install it from there but there’s no button option to install it, no idea w...

I can't log into mobile app.

I have been trying to log into the quest app for two weeks now and am extremely frustrated. I bought a replacement controller for my quest to and can not pair it because I can't log in. I have uninstalled and reinstalled the app and can not get it to...

Help me@links to members

My store keeps wanting me to buy beat saber instead of letting me add lady Gaga songs. Frustrating. I upgraded software on headset and beatsaber. But still iPhone meta app doesn’t recognize I own beatsaber.

Rift S sensors not working?

So ive been trying for a few hours now to get my rift working (its been working perfect for about 1.5year now) and in the devices tab it shows up that theres no display connected so ive been trying to reconnect and swich the port with my monitor and ...

Resolved! Secondary account for developer mode

Hi, I have the secondary account on our Meta Quest 2 headset. I want to upload reference images into Painting Vr app, and to do that apparently I need to use sidequest, with the developer mode turned on. I have never been able to pair the quest with ...