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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Can't verify my account
Every time I try to check my account using my phone, a message appears:"This page is currently unavailableThis may be due to a technical error that we are working on correcting."Adding a credit card for payment also fails.What is the problem?
Atrocious service from Meta store support
My Meta Quest which is just over fourteen months old developed a fault at the beginning of October this year whereby it would not work with Airlink or a link cable. Since then, starting on the 17th of October, I have been in contact with Meta support...
Resolved! referral program didn't work
I sent a referral to my friend she used the link to purchase a new quest2, she set up a new account ,neither of us received the store credit for the refferal
changing a friends email but he lost his previous email
changing a friends email but he lost his previous email i was wondering if anyone could help with that
Controller direction problem
My left controller joystick will not go left. All other directions work but when I try to go left it goes right. It's only full deflection. If I push to the left a little it's fine, I'll move left in the game. But if I go full left, I go right in the...
my quest 2 can no longer find my PC on the air link
I recently updated my 3070s drivers and I couldn't connect back to my pc after so I forgot my pc and now I can not find it I've tried all of the help answers and none of them worked (even factory reset my quest) and it still can not find my PC
Oculus rift eyes displaying different views
My oculus rift headset is having a problem running games such as phasmaphobia or blade and sorcery. Whenever I launch the game the left eye will display double of everything and the right displays only the sky box. I have found no solutions to this ...
Resolved! Parental supervision Meta Quest App
Hello,I have been attempting to set up parental supervision for my son’s account. We have both downloaded the app as per the instructions (https://www.meta.com/en-gb/help/quest/articles/accounts/parental-supervision/index-parental-supervision/#parent...
CAN WE MAKE A CLASS ACTION CASE ,NEVER GETTING REPLACEMENT
i have read alot of oculus users complaints in the forums and im also having the same issue as them as in not getting my replacemet all oculus sent back to me were my controllers and they were sent back in a bad state all scratched up covered in mark...
New Oculus Quest 2 Cannot Setup
I just bought an Oculus Quest 2, and the only thing I’ve been able to do is connect it to the internet. Now, it’s having me pair it to my oculus app with a 5 digit code, but my phone won’t pair because it says the oculus needs a software update…but I...
Quest Pro lower grey screen
Hey ive just got my brand new Quest Pro and when i use my link cable (offical meta/oculus) it seems when i load into the vertual world the lower display is grey and i can see black pixels. It gets even worse when i load up PCVR games the grey turns t...
Oculus Quest 2 not working - hardware is not available but is available...
Hi I bought the Quest 2. In the years before I was a proud owner of the Rift and I was totally happy. But since I bought the Oculus Quest 2 - everything **bleep**ed up. First: I bought the Quest 2 , connected everything (link cable original oculus) ,...
Quest Pro Classrooms Anyone?
Hello everyone. First time posting to these forums. I am not new to VR, and have previously built a 26 station VR lab for classroom use. That version 1.0 VR classroom used Valve Index headsets. Well, we’re moving into a new building and I’m building ...
Controller replacement
To whom this may concern, On the 18 of October I send my left controller (ticket 5935453) for replacement and wwas told by email that it will take 3 to 4 days for replacemtn to arrive. Now 20 days has gone by and still no controller. Everytime I am h...
Games not downloading in oculus store (Desktop)
Whenever I try to install a game, specifically Eleven Table Tennis it says 'Sorry we couldn't install (Game). Visit Oculus Support to get help." Any fix?
Oculus Controller Buttons Not Detecting Inputs
No matter where I am whether it's a game, in my home or in PCVR certain buttons including both joysticks will not detect being pressed down. I have no idea how this happened other than all the times where they all broke was when I was trying to free ...
Returns - getting a replacement Elite Strap
I had an Elite Strap which developed the now-familiar fault, i.e. it spontaneously snapped. I sent it to Meta Returns who told me that it would take 3-5 business days to send a replacement.... That was 3 weeks ago. Each time I email to ask what's hap...
After Sniper Elite stuck 'syncing,' cannot install/reinstall anything from library on Quest 2
So I've been playing Sniper Elite VR and last night after I closed it, it said 'syncing.' Okay. This morning, it still said that. Fast forward to afternoon today and it *still* said that. I wanted to play it some more, so I tried uninstalling it in o...
bypass proximity sensor check
This setting doesn't seem to work. I connected my headset, set this to 'on' and restarted the headset. After restart I plugged it in and the setting seems saved. However as soon as I take off the headset, it just immediately goes to sleep instead of ...
Resolved! Solved - Quest 2 First time setup Stuck at 0% update
Just got a new quest 2, started setup, paired, got a new update. But its not at all updating.. Its been 4 hours.. Still at 0% .
Controller glitch
Randomly while playing a game on my quest 2, the right controller randomly started inputting the home/oculus button even though i wasnt pressing it, then when i exited the game, it was still happening but this time worse because now it was happening ...
Oculus Gallery functionality needed!
I use my Oculus Quest for 3D VR architectural rendering presentations. This is the third Oculus headset I've purchased. The first Oculus Rift was great, but it was a pain to setup at a client's house and the wires were cumbersome. The Oculus Go was t...
Parrainage
Bonjour, J’ai parrainé 2 de mes amis à l’achat de Quest2 et je n’ai rien reçu pour ces parrainage.
Game malfunction
Hello. I bought the game Luckys Tale, but it does not launch right.it opens up and then, when you want to play, it goes all black and only can hear the music, but not see any thing. anybody knows what can I do? thank you
Left controller turns on but won’t track
My controller will turn on and connect and show its connected but when i go into a game like gorilla tag i can press buttons but when i move my arm nothing happens.
Cant add friends
HI AllI am having issues when adding people on oculus software. so I look up people i have found, and when I go to add them as friends on oculus software, i get nothing and it wont let me send them a friend request. I've tried it on the vr headset it...
No Hand tracking or Avitar Tracking
I have tried all of the suggestions regarding using hand tracking (room light, cameras clean, etc.) on my new Quest Pro. I use Workroom and am told that my avatar isn't moving either (no eye tracking, etc.). I recalibrated eye movement which seemed t...
Cant log in Meta account
As I tried to log in on my pc to play a game that is not on the oculus quest 2 I put in my email and password but it said I didn't get them correct if you could help me by telling my password that would be great. I also can't log in from Facebook as ...
Update on Headset will not complete
I have tried to update the headset and now I can't even get the headset working. Where do i go from here? This expensive purchase is useless right now.
It will not Let me purchase an app
Hello I’ve been trying to buy BONELAB for awhile now but it keeps saying “We’re having trouble completing your request try again” and I’m trying again but it won’t work! Someone please help
