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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Cant find my discount code
i was going to purchase a game with a discount code that had appeared in my notifications on the app, but when i went to go find the code it was nowhere to be found. and it didn't expire till September 11th and im wondering how to try and get that co...
Stuck on 'Update Software' message after Meta merging
Updated my Quest, successfully merged to Meta and now stuck at the login window which continues to prompt to update the device to the latest - it already is updated to the latest version. No luck after reboot.
How to cancel my account from being deleted
I deleted my account accidentally and now I have no clue on how to cancel the delete and I can’t find any thing online or does it give me a link on how to do it can anyone help please
Can't sync videos and pictures to my phone on quest 2
I am trying to sync my videos and pictures to the oculus app, but whenever I look up how to, they say click on the cloud icon and it will sync. There is no cloud icon and the 3 dots in recent aren't working. Can someone please explain what I am doing...
Grey Screen Update and new issue (Meta Update)
Ok people I have officially been left in the dark by the oculus staff team and I also noticed something and wanted to wait untill a future update. "Some IP addresses from internet providers wont let you make a meta account and will brick your headset...
Quest 2 - Lost apps & subscriptions on migration.
Quest2 - After some issues I was able to create a Meta account and link my original Facebook account, however for two weeks after wrangling with Meta support, I still can't access the apps and subscriptions on that account.Yesterday I received an ema...
Minecraft not working
Got minecraft on oculus store. Launched minecraft. Says "checking for updates" then goes to black screen then crashes shortly after. I've scoured the internet looking for solutions to this problem but there seems to be no fix. Paid good money for thi...
Tntweber13@gmail.com
Son got on and it asked for a code. So he went onto his phone to get a code sent to him and asked for email and he put in a wrong email and has not been able to get on since. How do we change his email
Cannot sign in from Oculus PC App
Hi there,I was trying to use Quest Link and it asked me to sign in Oculus PC app first, however, the app just showed nothing like the screenshot. I tried to uninstall/install several times with deleting all oculus data in AppData and had no luck. Any...
Nintendo Switch Pro does not work with Oculus Go
Hi, I'm trying to use a Switch Pro gamepad with the Oculus Go. Connecting it via Bluetooth works, but the gamepad doesn't flash or anything and none of the buttons seem to work (I've tried some games on the VR). Using it on my PC only worked after st...
Rift S Problem
All the sudden I now get an error saying usb cable not reconized and I have updated everything and nothing has been working its like it crashes my oculus it turns off but it also make a wierd staticy noise as its shutting off and I have checked if ev...
Resolved! How to know when refund comes?
I have refunded a game but i want to cancel the refund. Is there a way to see when the refund is complete to buy the game back?
Unable to login to Meta account
Hello,I just changed my PC, and when installing the Oculus software, everything goes fine except logging into the Meta account, the browser opens fine and asks me if I want to continue with my Meta account.And I am then redirected to the oculus softw...
PC version of Horizon world
So i have everything downloaded, Im hooked to my account but i am not seeing where i can sign in to Horizon Worlds it just says purchased but gives me no options to play it or anything else?? Would love to get on when i dont have my headset but no ca...
It seems I have managed to make a doppleganger account.
When I was trying to convert over to meta yesterday, I went through the normal steps and completed it on my first account. Lets say the email is 123@email. Well that one went through smoothly until I didn't want to complete the merge and just wanted ...
Trouble with my oculus 2
I am not able to access my downloaded games. I havent used my oculus 2 in a long time. When i tried to log in using facebook i was prompted to use a code and it still wasnt allowing me to log in with my old account. I cant remember my info. Is there ...
Deals not showing when logged in
Hi, I was looking in the Oculus Quest 2 store on the website, and I saw some offers ( like Myst and Superhot VR ). But then when I logged in, all apps show with full price... When logged in, there's not a single game with a deal or offer, all of them...
Lost all paid apps when I switched to meta
Hi I’ve had to set up a meta account. I used the Facebook account that had all my paid apps on it. Now the new meta account has no paid apps in the library. Where have they gone ? Many thanks
I can't connect my phone to vr at the first setup
In the application, the helmet is displayed as tethered, but when you try to continue the setup, it gives an error when pairing. Reset to factory tried, does not help,
Submit a support ticket
How do I support a ticket for a stolen oculus
login problems
It wont load my account so i tried adding and alternate account to the oculus but it keeps tell me it doesn’t exist and when i use a code it tells me an error has occurred
Can't use mail address with "-" and can't make support tickets
I want to change the email address of my Meta account but never get confirmation code mails (apparently because the "new" address contains a hyphen). So I tried creating a support ticket about it, but can't do that either, it just says "Something wen...
Explorer keeps opening
So i have my quest2 open for a hour or more way past start up and when i start playing a game usually happens in vrchat after a while it will black screen and open up explorer how do i disable it or just get it to stop doing that?
Merging Facebook
I merged my Facebook and Oculus account now over £100 pounds of games is missing and I have no apps, I’m really annoyed right now so any help or suggestions on how to fix it would be much appreciated
I finally paired the quest 2
For those of you that are still struggling, here is my case and what finally worked for me: My case: - Device: New Quest 2- Phone: iphone SE with last ios update I unboxed, charged till i saw the green lights, init the device setup, no problems, cont...
App menu
I can not long hold the button and bring up my app menu anymore. Does anyone know why this is happening and how to fix it? Please help!
V43 camera settings failed
so v43 came out and with that i thought that i could start to record and up load videos for my channel until i ran into a problem. i play the walking dead saints and sinners which is a very detailed game and with that i decided to try and record a vi...
Pairing issues
We had to send in our quest 2. Dreaded black screen of death. Got sent a new one with controllers. Now it’s stuck. Can’t pair the controllers to the system. It keeps saying to pull out tabs, there are no tabs. And the headset won’t pair to the app. W...
Library not appearing on Oculus Software and Phone app
My games and apps are appearing in my headset, but not in my phone app and oculus software app I chose to continue using my facebook account for my Quest 2. The account merging process was more painful than it should have been for a leading tech comp...
Cannot log in to FB account and all purchases are gone from Oculus account.
As has happened to others in the past, has now happened to us.....My Sons FB account was hacked. By the time he noticed and tried to go in and change his password (and remove the lewd posts) his account was disabled by facebook and they are not helpi...
