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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Quest 3 Charging Problem
When my quest 3 is plugged into the charger, the charging light occasionally goes off for 2-3 seconds and then comes back on, also the left remote consumes battery much faster than the right remote, is there a setting to solve these problems?
SMS code never sent.
I have been trying to register to Meta for Developers to add SmartChat to my mobile phone. I've tried everything I've read here and other blogs, but nothing helped. I never received the SMS code, although I received emails, but then it asked again fo...
Resolved! PTC V72 Meta AI and Automatically include Mic audio still not working
Sadly both of these things still don’t work. Meta AI just tries to activate the ai for a one time use. And no option to always include mic audio so mic audio never gets included with recording without clicking record video from camera app#ptc #ptcv71...
無法購買 Meta Quest 3 專用的 Zenni VR 度數鏡片
請問各位學長姐，為什麼輸入完 Zenni VR 度數鏡片的資料後，還是會出現錯誤訊息？我已經把度數各降低 25 度，確保在 1000 度以內，但問題仍然存在！請問有遇過類似情況的朋友能分享解決方法嗎？感謝大家的幫助！Hi everyone, I have a question about Zenni VR prescription lenses for Meta Quest.Why do I still get an error message after entering the lens p...
Video Playback Issue on Meta Quest 3 Browser
I've been experiencing consistent issues with video playback on my Meta Quest 3 browser since November 2024. Regardless of the platform (YouTube, Netflix, etc.), the video freezes while the audio continues playing normally. I've ruled out network pro...
Facebook account hacked
Hello,I'm looking for help with my hacked Facebook account. About a month ago, someone hacked into my account despite my two-step verification. I managed to stop them by using this link: https://www.facebook.com/hacked.I received an email with the op...
Hack
This ac which the hacker still has access to was used to link to an instagram acount that i cannot logout due to not having the password can someone help me out and basicly has admin rights to my socials.
Oculus mobile app not letting me change profile picture
Hi my meta quest 2 headset has been working better then ever but since the meta merging account thing it has not been letting me change my meta horizon account profile picture to my facebook profile picture its always saying *error there was a error ...
Access denied on pc
For some reason, no matter what I do I can't log into my account. The worst part is its not all of my devices, just my pc which won't let me log in to the website or the app. It keeps giving me the same messages, my password/username is wrong or acce...
Resolved! I'm back online
Oculus link not working with 6500 XT
So I was excited to get my brand new 6500 XT today which says its compatible with radeon VR ready premium as well as oculus devices including link however that was not my case, I was excited to use my (brand new bought specifically for this purpose) ...
Meta app selfi avatar
I saw this was a post from last tear but no one answered it. So I made a new one. Had anyone had issues with the avatar with the selfi camera. It takes the picture and says it's making it. Then says there was a problem and to try again later...
Can’t make or join calls on Quest
I just had this problem like 3 days ago and it hasn’t been fixed yet. I searched this online and there were no results. I ask on Reddit and someone had the same problem since January.
This question is aimed at the developers
Is the usb c plug that comes with the quest 3 the best plug (18w) you can use?
Can't get any help with my support issue
I have been trying to get a resolution to a situation with the MetaQuest 2 for a month now and the customer support emails have been going around in circles with no resolution. I tried calling the phone number provided to me by Meta AI and it is disc...
my instagram and facebook account have been hacked and suspended
Dear Instagram Support, My instagram account have been hack and suspended since 23-01-2025 (and also my facebook account that link to this instagram account). it already been 3 and a half weeks since I send an appeal for my account, but still get no ...
Instagram account compromised
Here’s a sample message that you can post on a forum, such as Meta’s support forums, explaining your situation in detail: I am urgently seeking help regarding my Instagram account. My account was recently hacked, and the hacker managed to change the ...
What do I do? sobs..
file:///C:/Users/User/Documents/Sound%20recordings/Recording.m4a
Facebook and Ads Manager Hacked
My Facebook and Ads Manager has been inaccessible since Saturday morning when I clicked through an unsolicited "Meta" email. I've tried resetting passwords, emailing Support@, Privacy Policy emails etc but nothing is working. My two-step authenticato...
Headset settings greyed out
Im trying to pair my Logitech MX ink to my headsets which needs to be done through the Meta Horizon app however, the headsets settings has been greyed out. I have my meta quest 2 headsets connected to my app but it says "Headset Connecting". I don't ...
when i go to install bonelab it says sorry we couldnt install bonelab, visit meta quest support
I had recently got a pc and now I'm trying to play VR games I haven't had any problems yet until now, I have installed one other game with cross-buy and didn't have this problem but now when I go to install Bonelab it starts the installation and goes...
Disabled Instagram Account
On December 3rd, I was hacked, and my Instagram account was disabled. I created a verified Facebook/Meta account to contact support, but they haven’t responded or fixed the issue. It has been two months since I appealed, and I’ve been trying to recov...
Meta quest 3 not going above 1 percent
Ive had my Meta quest 3 for a while now, and its been charging fine. until today i was playing on my headset and it died, so i went to charge it. an hour later i came back and it was 1%. i tried a different charger and different things but nothing wo...
PC Link App Infinite Loop
Was working for months and now it is not? I just see the meta logo, 3 white dots, and a void. Why is this happening?
My whole headset is freezing and glitching
Hello, does anyone know how to fix this?My headset with freeze up and lag, it’ll crash my games and won’t let me open my oculus menu, and it won’t let me turn it off unless I hold the button for much longer than I had to before.I’m not sure if an upd...
Meta Quest 2 controller
i had a little water get splashed on my right controller, and so i took the batteries out, let it dry in a dry, kind of warm room, in a bag of rice, and left it to sit for 3 days, i put the batteries back in, put my headset on, and noticed that it wa...
Urgent: Wrongful Account Suspension – No Response from Instagram
Dear Meta Support Team,I am writing to formally request assistance regarding the wrongful suspension of my Instagram account @alibi3da on October 24, 2024. Despite following all the required appeal processes, I have not received any response or expla...
Supernatural Subscription not Added to My Account
On January 4th this year I bought a Quest 3 that was bundled with a years subscription to Supernatural. discounted, but paid for.I was not in there to be redeemed. Since then I have spoken to thirteen different Meta employees and three supernatural e...
Games missing from library
Just bought my meta quest 3, I’ve had VR headsets dating back to 2018 with the oculus rift that you had to set up all the camera for. I bought a lot of games back then that still show in my purchases, but not my library. Namely super hot VR, RUSH, an...
