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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Password and Facebook Merging

I am incredibly frustrated right now with the oculus 2 and the whole dang company. My boyfriend and i bought a quest 2 to share and play games on but for some reason after merging his facebook account it keeps saying that his oculus password is wrong...

Quest 2 has horrible download speeds

I just purchased Walkabout Mini Golf, which was heavily discounted for Black Friday. And the game is only 3GB and it's been downloading the game for 3 days straight now. And the worst part is it's not even halfway done. I know my internet is crappy, ...

Meta Quest 2

My PC is connected to my wifi router via ethernet cable, my meta quest 2 is connected to the wifi. Why won't it let me connect my quest 2 to my PC? Do I have to use the actual wifi connection for my PC too?

Unable to gift games during Cyber Monday sales

I am unable to buy a couple Quest games for a friend during the Cyber Monday sales through the Meta Quest app. I enter the email address, but after I click “Send gift to…” then “Continue” when it prompts “Send Gift?” the “Unable to Load. Please try a...

Resolved! App gifting broken

It's Black Friday / Cyber Monday and all the deals are going on. I'm trying to purchase games as gifts for my son, but I can't get beyond adding the e-mail for where to gift...I select Buy for a friend, enter the e-mail, add a little note, click next...

No App Library option in the Personalization of Settings

I find no "App Library" option in the Setting - > Personalization (version 46.0.0)

can't connect looks like we can't reach the oculus server

I know there is nothing wrong on my end, just want to make sure the server are down.

Applications meta quest 2

Bonjour je viens d’acheter le meta quest 2 et avec ce dernier je devrai avoir accès à résident éveil avec un code que je possède mais je ne vois pas comment faire. D’autre part j’ai voulu acheter d’autres applications qui m’intéressaient mais j’ai be...

Resolved! Problems with the download/installation of the oculus app. PLEASE HELP!

I downloaded the OculusSetup file for my Gaming Notebook and double-clicked on it. The Oculus Setup Assistant opens. After agreeing to the terms of use, I click on theI installation button. The download of the Oculus app starts. The oculus app is dis...

Changing My Name

My friend changed by username a while ago. I don't know how long it has been, but I want to change it. Is there anyway I can change my username before the 6 months or will I have to wait it out?

Resolved! Can't buy app for a friend

I'm trying to buy an app for a friend on the Oculus store. Every time I put in an email and click next I get a dark grey rectangle pop up and that's it. I've tried different browsers and computers, all the same. Thanks for any help.

Can’t redeem beat saber

I received the email with the link to redeem it but when I click on the link it just takes me to Home Screen of the game

Oculus Library Empty

Hi,I haven't opened Oculus in about 2 months and when I tried to today I saw that my library, friends list, and purchase history was all empty. I've purchased and had games on it for 5 years. I've tried signing out, unplugging, all of that.Please hel...

App sharing

Says I have 2 headsets that say we have app sharing enabled. I don't own another headset. Hiw do I get rid of this so we can have app sharing between profiles.

Refund Help!

I purchased the Meta Quest 2, have accidentally deleted the email confirmation, have the shipped unopened item and need to return it because my son doesn’t like it for his kids. Where can I find the order number? I have all kinds of numbers on the bo...

Star Wars Squadrons On Quest 2: Starting the Game and Controller Setup

Hello all. New to both the Quest 2 and Steam/Starwars Squadrons and I really need some help getting setup. I've experienced the same experience others have described here upon launching Squadrons in Virtual Desktop. I'm stuck in the same "purple moun...

Trouble logging in

We are having trouble logging into my daughters oculus. It says we need to sign into Facebook. I’ve looked through all of our emails making sure it’s the right email address for Facebook. Even have emails using that email for oculus & it still won’t ...

Oculus Games not showing up

My Oculus Meta Quest 2 wasnt working right and would glitch. I had it under warranty and went to GameStop and switched it out for a new one.. when I got home today and logged into my account it's only showing a couple of the games I bought. There are...

Quest Rift keeps randomly disconnecting from my PC

My Quest disconnects from my laptop almost randomly. I know my laptop is able to run VR because I've done it in the past flawlessly. I am fairly certain that it is not my link cable because I've used multiple and even the charging one. I'm also certa...

Warranty

Hello, I still see that I have a warranty. If I have a warranty can I get a new right controller. Since my other 1 is damaged? Someone please help thank you!

"Buy for a Friend" UX bug when no payment method

Idk which board this belongs on, but I signed up for a Meta account and went to purchase a game for someone else using the "Buy for a Friend". After you fill out the email address of the person you want to send the code to and hit the "Next" button, ...

Headset name

Hi, where can i see the name of the helmet? The thing is to be able to compare and verify that it is my headset when I receive a connection alert when connecting to my gmail account for example. I can't find the name of the headset in the settings. t...

Airlink=Why has everything started lagging?

About 5 months ago or so, I was playing games just fine over my 5ghz router. Then all of the sudden, (maybe 3 months ago?), everything started lagging. I get black corners and things stretching out weirdly, delays, audio stutter etc. I have checked m...

OCULUS LINK/ AIR LINK Infinite Loading Dots

Hello all, Summary Oculus Quest 2 is unable to pair with PC via Cable or Air Link (Infinite loading DOTS) Details I try to air connect Quest 2 to my desktop PC. The PC appears there correctly but when highlight it then select the PAIR button, it does...

Mon casque Quest bouge tout seul

Bonjour,Disposant d'un Meta Quest 2 depuis peu ( une semaine ), je me rends compte actuellement que, lorsque je joue ou même simplement sur le hub, je suis " téléporté " plus loin, après plus près etc ... sans même que je n'ai à bouger la tête ni les...

Resolved! Refund not available issue popping out

So I tried to refund a game I purchased earlier today but the error “Refund Not Available” kept popping out saying I can’t refund or something. Tried on the others too but doesn’t work. Need help!

$30 credit

A friend referred me to buy an Oculus 2. I turned it on and set up my account but then he sent me a code so we both get $30. When I tried to do that it said I couldn’t since my FB a login was already set up. I just set it up today. Haven’t even playe...

Can't add a payment method

I added successfully payment method in march, bought a game with no problem at all.After that, payment method was removed (i removed it so kids couldnt do purchases on their own).I tried today to add it again in order ti buy another game, but failure...

billion dollar company and still messing up this bad lol.

i don't understand how you make billions of dollars a year and mess up this bad as a company. I have been trying to reset my password for my oculus account, but it says "You merged this Oculus account with a Facebook account. Please go back and log i...

Pcvr quest

I am looking to buy a gaming laptop that should run PCVR on the oculus quest 2. This is the specs. Lenovo IdeaPad Gaming 3 - 2022 - Everyday Gaming Laptop - NVIDIA GeForce RTX 3050 Graphics - 15.6" FHD Display - 120 Hz - AMD Ryzen 5 6600H - 8GB DDR5 ...