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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't make purchases on occulus store on any device

 I have tried purchasing through my quest 2, the mobile app and on different browsers from a laptop but they all give the same error of unable to complete my request. It does not even take me to the payment options so I can't use a different card.  

kokkaku by Level 2
  • 3 replies
  • 0 kudos

Penguin Paradise - son lost thousands of ice cubes?!

Tonight I spent almost $30 Canadian for ice cubes in the game (it was the $19.99 USD package) for my son. He'd done a bunch of chores to earn it and he only bought a few things and still had thousands of ice cubes left. I was watching him on my phone...

vr chat not working on original quest

so i have the original Oculus quest 1 and when i try to play vr chat, my game is extremely laggy and will crash. it cant even handle a game over 10 kilobytes. my game worked perfectly fine a few months ago. ive tried reinstalling the app and clearing...

Acciunt got hacked and i cant retrieve my facebook account

My Facebook got hacked by someone and its logged me our of oculus I could not retrieve my account back I need help my account name is hwcc08 and email is If you can't transfer games please refund my the money I spent over 100 pounds ...

Can’t connect app to headset

Every time I try and connect the meta quest app to my headset it either says it’s pairing and doesn’t connect or it gives me an error message taking me to the oculus support website I have attempted pairing my app to the headset several times as I am...

App sharing not working

Just got a new Quest 2 for my son. I setup an account for me as the admin then created one for him as a family member. Both accounts were added to the device ok. I then installed the bundled games (Beat Saber, RE4) under my admin account then enabled...

Can no longer sideload, adb cannot see Quest 2

So my wife wanted me to sideload something for her, as she's not as comfortable at using SideQuest as I am. SideQuest keeps throwing an error about developer mode not being turned on on her device, and won't connect. Problem is, developer mode *is* t...

Games being unpurchased

I have been using a Oculus quest 1 ever since it came out and I just got a quest 2, when I signed back into the app after not using it for a while all the games I have purchased were no longer purchased. If someone could held that would be much appre...

Headset lag

Over the past few months I have had many troubles with lag while playing on my quest 2. Some games have become nearly unplayable. I got this headset about a year ago, so there shouldn’t be anything wrong with it.

Tracking on the Rift S is lagging

Tracking on my Rift S is lagging when i press trigers on the controllers in every game i play. The arms in the games just moving by themselves for a certain time and then they recalibrate back on.HELP please

Resolved! Changing to meta quest store on old account query

Hi. I had a different account name / login details when I originally had my oculus CV1 headset 4 or 5 years ago. I was purchasing games from the oculus store via the PC and logging into that.when I purchased a quest 2 this year I choose a different a...

Resolved! Population one - no buy option

I am trying to buy Population One for my nephew but as soon as I log into my Meta account both the buy and the buy for a friend option disappear. Can anyone help?

Game referral question

Does anyone know why it does this instead of giving me the $5?. The game has been played by the other person and it just does this. 

Screenshot_20221129_073659_Meta Quest.jpg

Resolved! Oculus App not connecting to Facebook

Just got an Oculus Quest 2, and I can't go further the Oculus App trying to connect to Facebook.The Oculus App sends me to Facebook... I approve the connection, allow and give permissions, but when it goes back to the Oculus App, the blue button of F...

Wrong Instagram profile

Does anyone know how to change my Instagram profile inside my Meta Quest headset, Meta has locked on to the wrong one- I have 2. thanks

Replacement headset wont connect during Pairing mode!

Oculus had to replace my headset because the charging port melted while on the charger, needless to say it was only 4 months old at the time of it melting! Scary I know. However, I received the replacement headset in the mail and I have been trying t...

Charging anomaly

When charging, the orange indicator lamp stays orange and never turns green, even after 24 hours, though the headset powers up. The How does this happen? I can find no solutions but am completely baffled by the setup process. It sure looks cool, but ...

Oculus acting funky after reset

Spoiler (Highlight to read)I had to factory reset after my quest 2 headset wasn’t pairing, it kept getting a connection error when trying to generate a device code. After the reset, there’s a message saying connecting to oculus but never connects. It...

Kedah79 by Level 2
  • 2 replies
  • 0 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 152 replies
  • 15 kudos


QUEST 2 64 GB updated to version 47 about 2 weeks ago. Noticed that is will only charge to 53%. Has always been charged using the original charger and cord. Checked the charging portal, there is no damage. Have researched on this forum and see that t...

Payment method

I have been trying to buy some games and im only able to buy with the payment method ideal and i cannot buy games with this method so is there anyway around this?

Pairing with an iPhone

I have the iPhone 12 Pro Max and I’m trying to cast to it from my quest 2. I’ve followed the directions and it says it’s casting but nothing shows up in my screen, just “This phone” and under it says “Connecting “ but it never does. I don’t understan...

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