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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Refund of a game

I purchased “Population one” game on July 8 2022, and I felt unbalanced and sick once I started the game, accordingly requested to refund on July 9 (after one day), however I was shocked for your decision to decline the refund.

Meromar79 by Honored Guest
  • 573 Views
  • 1 replies
  • 0 kudos

Cooling fan issues and issues opening a support ticket?

Having issues with a cooling fan error message. It is absurdly unintuitive to open a support ticket for warranty work. The main website doesn't seem to have an option to open a ticket; I get diverted to a community; links listed to open a support tic...

Anonymous by Not applicable
  • 487 Views
  • 1 replies
  • 0 kudos

Why the bad battery?

Hi I bought a quest 2 and fell for the o’l … buy our ”link cable” as third party options wont work and yadda yada. Well i bought their overpriced stuff and plugged it in to the motherboard. I get ..maybe one hour of playtime in DCS world before it co...

Anonymous by Not applicable
  • 783 Views
  • 6 replies
  • 0 kudos

Weird failure

Hi, guys!Yesterday I noticed a series of bright dots in a single horizontal line on display appeared after 2 months of using my Oculus Quest 2 (see left above Meta logo).It can't be hot/dead pixels, cause it is the same in both displays, left and rig...

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Black Screen - everything works... but no display!

Black Screen - everything works... but no display!I was playing war thunder and about to engage in battle when the screen went black... no new driver install nothing... then I see that Oculus have some issue for more than a month now... what the hell...

Anonymous by Not applicable
  • 3341 Views
  • 17 replies
  • 1 kudos

Resolved! Oculus Quest 2 issue with accessing profile or any of my games

Hey it seems like this problem of turning on your oculus quest 2 and all your games being gone and everything saying please try again later is hitting everyone and for a while now I’ve read many many discussions on what people have done and it seems ...

Orange light staying on

I just put The oculus on my charger for the first time since I bought it it has since had an orange light that won't go off and the unit won't power on or do a hard reboot please someone help!

TomCat325 by Honored Guest
  • 2810 Views
  • 2 replies
  • 0 kudos

Support can’t read or just doesn’t care to.

I’ve had a ticket going for my RIGHT CONTROLLER, and all of the emails I get in response are for my LEFT CONTROLLER. I even started the ticket with the RIGHT CONTROLLER PAIRING AND TRACKING. So oculus support isn’t even reading the emails sent to the...

purchased apps

Hello, I purchased games in 2016 that are showing up as available in my list of purchases. I have also purchased some apps/games recently and they are not showing up in my library when I am using the headset. Can I use my new quest headset to play th...

I desperately need assistance.

Now I am sure there are probably a bunch of post similar if not exactly like this on the site however I am here to add another. So I just got my Rift S in the mail today and went to go download the Rift S software off of the Oculus website. As I was ...

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Can't purchase apps

Get this pop up. I've set my pin... brand new headset. Says "contact support" lol there is no support line or chat. This is terrible for my first meta product. Reported via app over 24 hrs ago.  

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Oculus software install keeps stopping after so many tries

I keep getting the error message below. Please help [Warning] [7/15/2022 4:03:45 PM] Error submitting Marauder packet:System.Net.Http.HttpRequestException: Error while copying content to a stream. ---> System.IO.IOException: Unable to write data to t...

Lost money

I bought a game on the oculus app I have a confirm on my moms phone but the game doesn’t show up it’s not in my buy history so I can’t refund what do I do?

No Menu Loading during Setup

I’m only able to get as far as confirming the guardian boundary, but every time I confirm it I’m left sitting in the empty setup space and no menus or messages ever show up. I’ve currently been sitting and waiting for nearly 30 minutes, and that is a...

Zenn_aO by Honored Guest
  • 706 Views
  • 3 replies
  • 3 kudos

What does "Save to VR" do?

Hello all, I have a Quest 2. I have bought several games and "installed" them. Everything seems to be working great. No issues. On the mobile app though I noticed that all of the games that I have already installed and played on my headset all have a...

jwdonal by Honored Guest
  • 4883 Views
  • 6 replies
  • 0 kudos

no button to add another account (quest 2)

yesterday i jsut wanted to add another account but then i found out that instead of the account button theres a device button i looked trough all the settings but i couldnt find it and i couldnt find anyone who had the same problem with a fix so if a...

qxdFox by Honored Guest
  • 392 Views
  • 1 replies
  • 0 kudos

Disabled Apps

Another problem, This is most likely fixable in a easy way but all my apps mainly online ones for some reason are disabled, I don't know what to do and if anyone could help that would be appreciated.

Lolicus2 by Honored Guest
  • 371 Views
  • 1 replies
  • 0 kudos

Asking for a pattern that was never set

I’ve seen all the posts but want to express how utterly ridiculous this is. Got a software update that when finished, out of nowhere it’s asking for a pattern to login. Never set one because was never asked to have one. How does the dev team miss thi...

No apps errir message HDSLVC2

I can't access my purchased apps or access the app store. On the App store I get error message HDSLVC2. I've restarted the headset multiple times and uninstalled and reinstalled the oculus app on my phone. I'm still getting nothing.

Troy2331 by Honored Guest
  • 1675 Views
  • 4 replies
  • 2 kudos

Resolved! Can't use Airlink or link with my Quest 2

Hello, around 10 months ago, I bought a Quest 2 with the Link cable, at the time, I set it up with my computer, and it worked perfectly. Since then, I haven't used my Quest 2 in a while. A few months ago, I re-tried setting my computer and my Quest 2...

Admin account

When I click on my profile it says “unable to load please try again later” and I’m unable to access any of my apps because it says I’m logged out even when I try to log back in. I also noticed that it said an android was linked onto my account on mul...

Internet connection?

I just used my go again after a year and a half. Netflix, browser, You tube work fine. Everything else says no internet connection including the app store. Phone says connected. I see no place to update. Is this because I don't have a Facebook accoun...

Duncan999 by Honored Guest
  • 1205 Views
  • 3 replies
  • 0 kudos

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

AltGl1im by Honored Guest
  • 1704 Views
  • 3 replies
  • 0 kudos

Login loop problem solution

To all the many people who are struggling with the Oculus/Facebook login loop issue, here is a quote from one of Oculus support's replies to the numerous topics on this problem: If you have connected your Facebook to your Oculus account before, you'l...

JozoBerk by Explorer
  • 1446 Views
  • 0 replies
  • 1 kudos

Tracked keyboard not showing up

I saw that you now support the Logitech K375s in tracked keyboards so I went ahead and purchased one. It paired just fine and I can use it to type but it isn't being tracked. I am not seeing it in my virtual space, and I see no options to bring it up...

Need a hand?

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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