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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Both controllers

Hello I’ve noticed a ghosting issue on both of my controllers when playing BeatSaber on my quest 2.When I try to slice some cubes it doesn’t work, it doesn’t slice through it even if I slice through it and makes me automatically miss the cube. any he...

veqii by Level 3
  • 7 replies
  • 0 kudos

Headset charge draining

I bought a meta Quest 2 a week back. It worked perfectly for first 3 days. Now the charge is draining. From fully charged to zero, it goes down in 2 minutes. I can’t even play while plugging it with the charger. Anyone faced similar issue?

Quest 2

My headset keeps turning off by itself while using it. There is no software update available and the auto wake feature is off. How can I fix this?

MSFS2020 Flashes Again

As of the latest Rift S update, I am now getting flashes/spikes both visual and audio at the rate of one per three seconds continuously in all aircraft, day and night. The day before, I would get a flash about once per 5 minutes. The sim has become u...

ghs22 by Level 4
  • 70 replies
  • 2 kudos

Referral code

 Hey, my friend recently got a oculus quest 2 and I gave them my referral code. They have accepted the referral and they finished setting up their headset but we still haven’t gotten the store credit. I don’t know if we need to add a credit card or s...


Oculus Link not Working

Prior to a few days ago, my laptop ran oculus link swimmingly, yet now it’s not working at all. The oculus desktop app detects my headset+controllers but when I try to launch it from the headset, I get the error “Oculus isn’t working correctly. Click...

Resolved! Right Controller grinding and getting blocked by something.

So my right controller started grinding on something a few months ago, and when it stopped, sometimes something suddenly stops my thumbstick from moving and I had to shake/bump my controller to get it out of the way. There also appeared to be a spot ...

Replacement Quest 1 Controller

Is it possible to buy replacement Quest 1 controllers? The battery corroded inside my right controller and now it won’t power on. Would really like to avoid having to buy two new controllers 

Resolved! Quest 2 tracking ring making noises

Whenever I swing my left controller I keep hearing a small creaking noise in the tracking ring, and when I gently squeeze the ring it proves that the noise is from there, is this bad?

ViiaHCT by Level 3
  • 5 replies
  • 1 kudos


I’ve reset my pin and the new pin I enter isn’t working. I’ve done it about 10 times and it doesn’t work. What do I do


title says it all. when casting RE4VR to pc via the or Even using the Dev Hub Casting. Using Ethernet WITH 5GHZ, it struggles to catch up and the bitrate dies when entering areas or opening the inventory etc, And most importantly t...

H1pp0_ by Level 3
  • 3 replies
  • 1 kudos

oculus help

i was wondering if it’s safe to delete the file videoshots to get more storage? 


Referral credit not being received

I accepted a referral code from a friend and registered on the app prior to receiving headset. When I received headset the next day, it stated I had to go thru my facebook acct so I did, which then didn’t allow the referral credit to be received. Is ...

Resolved! Quest 2 proximity sensor issue

Hello, I would like the help of the community to solve a problem My sister dropped my quest 2 on the floor and ended up damaging the top right camera of the quest, I replaced it and it started working again, the problem is that in the assembly I ende...

Quest Pro - Mixed reality quality passtrought

Hello everyone,I received the Quest Pro yesterday, I am very disappointed with the quality of the passtrought. I wonder if there is a problem.The image is extremely contrasted, the white colours extremely marked, it is impossible for me for example t...

Genral questions about the Pro

Hi! I work for an automotive company, I have a few questions about the meta pro headset we've just received. Can you change the HZ rate? I have crazy flickering in our office from the lights. I can find info on the Quest 2 but not the Pro.From what I...

Meta Account Oculus Defect

Like many other users I was forced into creating a new Meta account and linking it to my Quest 2 headset which has now rendered it unoperable. I can't pair it to the phone app as it gives me an error saying I'm trying to login with a different accoun...

Display glitching randomly

Hi All,I've had my Quest 2 for 2 weeks now, and up to now I've been absolutely delighted with the VR experience. Really enjoying the games I've downloaded.However I'm now experiencing a strange problem, and I've Googled it extensively but not found a...

Resolved! Problem mit Octonic App

Hallo, ich habe mich aus der Octonic App ausgeloggt und kann mich nicht wieder einloggen. Da steht zwar die E- Mail zur Rücksetzung des Passwortes wurde gesendet, aber es kommt keine Mail an. (Auch nicht im Spam Ordner) Kann mir bitte jemand helfen ?

Rhumak by Level 2
  • 1 replies
  • 0 kudos

Replacement Headset not being sent!

I sent my headset back for repair over 3 months ago and despite chasing up on a weekly basis have not received a replacement back yet. I now fear that I won't get my headset back at all. I have been given no reasonable explanation of what is wrong an...

Kizd by Level 4
  • 116 replies
  • 5 kudos

5 Digit Code

Need help pairing. Asks for 5 digit code, get 6 digit code, says code not valid of course. Can't get past code screen. I have Uninstaller, reinstalled on device, factory reset. What now?

Game not downloading

Hi so i have a problem trying to download Blade & Sorcery: Nomad and I have been trying to redownload it for like the past week and it goes through the installing process but it fails at the end

OHCVr by Level 2
  • 7 replies
  • 0 kudos

Quest Pro Controllers overheating on Guest 2

I spent $300 on these controllers to have a better experience and now I can’t play for more than 15 minutes at time without them auto shutting off because of overheating. Don’t buy guest pro controllers if you have a guest 2 THEY WILL OVERHEAT AND CO...

Quest pro controller dead

My left quest pro controller is dead. The right one and headset work fine. The left one I don’t even get a red indicator or any other light after leaving on the charger for 2 days. I’ve tried the docking station and the cable that came with it. Nothi...

Oculus not turing on and flashing meta logo

My oculus is not turning on and ive tried everything and when i plug it in it does a slow flash of the meta log ill provide a video but its my first time using reddit it keeps slow flashing same as the led light on the side of he console