Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

You may not be using the right account for age?

I created my account and one for my 12 year old daughter. provided all info necessary for both of us and I’m still getting alerts everyday that my account will be suspended by Jan 9th if I don’t provide my account details. I’m lost. I provided everyt...

Kazz23 by Honored Guest
  • 576 Views
  • 9 replies
  • 1 kudos

Resolved! PC minimum requirements

Mhh ... the Meta Quest programm on Win telles me that my hardware is not good enough. If I click the link to the minimum specifications I get this site: https://www.meta.com/de-de/help/quest/articles/headsets-and-accessories/oculus-rift-s/rift-s-mini...

Vanikumer by Honored Guest
  • 206 Views
  • 2 replies
  • 0 kudos

Resolved! Meta Quest 2 stuck on Meta symbol

When I turn on my oculus quest 2 it shows meta symbol then goes to a screen that shows a box symbol with an arrow pointing inside the box with a loading bar below that when the loading bar is full and gets done loading my oculus goes to a black scree...

Support Seems Unattainable!!!!!!!!!

Support seems to be non-existent in this ever-growing vast Meta verse. I have been struggling for a week now trying to get someone anyone to help me with this 2FA problem I am not the only one this security measure is awful.... i reset my settings an...

fly4free by Honored Guest
  • 99 Views
  • 1 replies
  • 0 kudos

Is my Quest 3 defect?

So I had the new Quest3 for a week and loved it. The only thing that bothered me is the space adjustment - the connection between black part and white part seem to be quite loose. Every time just simply grab it and take it off the charger, the little...

Screenshot 2024-02-23 at 15.15.24.png

Background Audio Playback feature no longer working

I know a lot of people who like to turn the music off in game, or even add their own music to their games. Up until the Feb 5th update with the newest browser I was able to do this but now for some reason am unable to. I've read a lot of comments on ...

Resolved! Sharing Stellarium from one headset to multiple others

I am investigating if it is possible to use the Stellarium app to provide a night sky tour where one master headset controls what the guests headsets see?So this would be essentially casting one headsets view to multiple others.Does anyone have any i...

Quest 2 stuck on Device Setup is Complete

I had a personal account and it was working fine. Then I tried adding an existing account (my work one) so that I could set up developer mode. When I was setting up this account I got stuck on the "device setup complete" screen. I am able to hold the...

WhatsApp Image 2023-10-09 at 12.52.15 PM.jpeg
samd_lex by Honored Guest
  • 1493 Views
  • 10 replies
  • 0 kudos

Resolved! Please help me

Can anyone please help I feel like crying,My quest 3 had a screen where my controllers would not connect, would say tracking lost, I spoke to support on WhatsApp and they got me to send the headset for a replacement, I got the replacement and my cont...

Resolved! Quest 2 Controller Stick Drift On First Day Of Use

I recently got an Oculus Quest 2 on the 12th of March and I booted it up with no problems being present. I had been playing VR Chat for about 4 hours after first booting it up and my character started moving backwards by them selves. I brushed this o...

No Command

I am having trouble with factory resetting the Meta Quest 2. The main issue is that every time I try to go to the factory reset screen it just shows a "no command" I've tried just about everything I can think of. I can't reset it on mobile, I've trie...

Touch controller beams are too short.

When I am in the Quest 2 headset, invariably, after 20 minutes, the light beams emitting from the controllers appear to be 10-12 inches long. This leaves me trying to activate a button that appears to be 6 feet away with pathetic little 1' light beam...

mreaney by Honored Guest
  • 106 Views
  • 2 replies
  • 0 kudos

Movie Deck For Plex Multiuser Capability?

I know Movie Deck For Plex is still in development stages. But I would like to know if in the future Plex will have the option to have a multi-user capability to allow friends and family to watch movies together from my Plex media server?

D-Glock by Honored Guest
  • 128 Views
  • 0 replies
  • 0 kudos

Left thumb stick drift

Got my oculas quest2 for Christmas. The second time I used it it started intermittently having a left thumb stick downward drift or reverse drift in games. It is or has been getting worse. It is to the point it's hard to play games. Especially if the...

Link PCVR settings recommendations for Quest 3?

Hello everyone, I recently crossed the thresholds of the VR world and I am completely fascinated. because I don't have the possibility to upgrade my PC at the moment but at the same time I want to enjoy my VR quest 3 headset as much as possible, I wo...

F0X69 by Honored Guest
  • 400 Views
  • 0 replies
  • 0 kudos

Quest 2 not connecting to phone, even after a factory reset

 About six days ago my quest 2 suddenly stopped syncing, connecting to my iPhones app, i couldnt cast, edit settings or do anything with it, so i tried a few of the troubleshooting steps and they didnt work, so i factory reset my device and now im st...

IMG_2739.png

accounts

I don’t have access to the Facebook account that was originally hooked up to my oculus because I deleted it because it was hacked and now I can’t add an account to my oculus because it just says something is wrong and I don’t know what to do

Golf + Multiplayer

When playing golf + with friends I can ALWAYS hear them, but quite often they cannot hear me. I’ve gone into settings and none of the mute buttons are on. Any suggestions? It’s hit or miss.

Will Meta ever address the Quest Pro's horrible tracking?

The Quest pro is one of the worst performing headsets for me, my controllers will just stop tracking in the middle of a game, only for them to regain their position a few seconds later, needless to say It makes any game extremely difficult to enjoy. ...

Premium bowling not working right any more.

We just got the Rift S on May 22, and for that 'special occasion' I bought Premium bowling. Things were going along just great, and all of a sudden over the past couple of days, the visuals jump all over the place, and when it finally does settle dow...

SET-VR by Explorer
  • 933 Views
  • 2 replies
  • 0 kudos

Resolved! Oculus 3 file access from computer

I've been getting the run around from email support so thought I'd throw my issue here.I have both an O2 and O3. If I plug in my O2 to my laptop, the oculus displays a prompt asking if I want to share files.. I say yes, and the Oculus shows up along ...

deep665 by Explorer
  • 298 Views
  • 5 replies
  • 0 kudos

my rift has a perfect vertical red line on the right screen!

Hi guys after using my rift for an hour today i took it off for a few minutes only to find a perfect row of red pixels stick on the right screen they stay on no matter what im looking at.they are a very bright sharo red any help would be great ive al...

Slidebed by Sightseer
  • 1572 Views
  • 8 replies
  • 0 kudos

App Referral section disappeared from my app

I'm fairly upset at the moment. I maxed out the 600euro in credits this past year - and have an outstanding probably 350+euros in credits to claim on Jan 1st when the year resets. Now the entire section in my app is gone. I can no longer see outstand...

PNG image.jpeg referral.jpeg
Nikeetz by Expert Protege
  • 660 Views
  • 4 replies
  • 1 kudos

My controller moves wrong

My controller is new and when I used it my controller moved wrong if I moved it up it moved to the right and down it moved to the right which is wrong . Help

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels