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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Loan Echo 2 Won’t Start
I bought lone Echo 2 recently and cannot get it to play. Loan echo 1 works fine. When I try to start lone echo 2 after the start screen where are you can set up colorblind mode nothing happens. I can see the environment, but there’s no menu to start ...
Quest 3 V62 Passthrough Cameras Flicker Randomly
After I update my quest3 to v62, I get random screen (passthrough camera) flickers in passthrough mode. When the flicker happens, the whole screen turns into very dark for just 1 frame, just like I'm blinking one of my eyes, which makes me feel very ...
1st of january: Referral credit not added and the conversation with support is ENDLESS
I had 3 headset referral vouchers to redeem in 1 of january. I clicked on them and only one voucher was added to my wallet. The other 2 are greyed out (it seems redeemed) and not shows up on my wallet. I've sent so many screenshots to the support her...
Missing redeemed referral store credit!!
I redeemed 4 of my £46 headset credits, they all said successfully applied but only 3 of them show on my balanceI already had a small amount of store credit left from last year to spend so my balance is £152. Reading this forum suggests other people ...
Resolved! Quest 3 won't pair even after trying everything, resets, redownloads etc
Received my Quest 3 this morning and it doesn't pair, even after several factory resets, installing new apps on iphone and ipad and trying to pair from both. Didn't work, even after several factory resets. I was chatting to support for over an hour o...
Cant delete device from account
Hey so i have a problem where i factory reseted my meta quest 2 and i had 2 profiles set on it both had seperat mobile app and i each checked at oculus.com and i cannot remove it from neither accounts beacause it says no device detected but the app s...
Missing cosmetics in 2 games and can't change Avatar clothes or cosmetics
So my son has been missing all of the previously purchased cosmetics in Scary Baboon and it has been like that for over a month now, and when he got on to play today in the game EGG VR he was missing all of his cosmetics in that game and he isn't abl...
Resolved! App install not working in PTC V74 after Deinstall?
Recently, an update for Beat Saber and Batman came out, which I suddenly couldn't update. I then uninstalled both games, and now they can no longer be installed. The following always happens (see video):https://dd6vd.com/video.mp4 Does anyone have a ...
Meta Quest 2 becoming very slow after getting a new one
I recently got another meta quest 2 and I noticed that my old quest 2 got insanely slow after getting the new one. Could this be happening due to them both being connected to the same account?
Laptop Microphone input issues after using Quest 2
I use Steam Link for playing games on my quest 2. When I disconnected the quest, my speakers all worked fine but my laptop wouldn't work with input. (Ie. If i were in a discord call, i can hear everyone but there is no input detected from me whatsoev...
Dead Oculus Quest2
The last update for my Oculus 2 turned it into a paperweight. It's been to CEX for repair, and they confirmed it's dead.35 emails to Meta, they're not accepting responsibility, and even to get an out of warranty replacement is over £100.Absolutely us...
Instagram account Hacked
Hi, my instagram account was hacked and the hacker changed my email, phone number and activated 2FA.When i use the "got hacked" form i got stuck in a infinite loop where i am sent back to email verification when i click to take a selfie.The 6 digit v...
Quest Pro Right Controller Won't Pair
When I 1st got on my quest pro right controller did pair but was not showing virtually. So I restarted my headset and the controller would not paired this time. At least before I could still click the buttons and they would still work. I unpaired it ...
Resolved! Meta Horizon Worlds will not launch
I am unable to launch Meta Horizon Worlds, when I try launching I get as far as the “Entering Horizon…” blue screen but get no further. I’ve tried rebooting the headset, rebooting my router, uninstalling and reinstalling the app but none of this work...
Quest 2 blocked controllers in some vr videos
Hi When viewing vr videosin in some sites the display is ok but the controllers get imediately blocked and the only way to get out of the film is to restart. Help
No Internet
hello I purchased a metaquest 3s for my son in December of 2024 it was working fine up until recently where it will not stay connected to the internet. I have tried every single troubleshooting options possible and it still wont work. Any advice on w...
Lost account
My sons have logged themselves out accidentally and can’t remember their login informationis there any way I can get help trying to figure the impossible? We have tried all our emails. I’d let it go and just start new, but I have a little fella abso...
Hello Instagram team
I want to contact you
Left controller paired, but not moving or appearing
After set-up, my controllers paired as expected with my Quest 2. While my right controller was paired, could move in VR and all the buttons work. I can select and manipulate things with it. However, after set-up, my left controller paired and appeare...
still cant get past the pairing controllers part of the factory reset
@MetaQuestSupport i only have one controller but have mastered the ways of the gorilla in gorilla tag as i saw i was running low on storage i factory reseted my headset bare in mind i didnt know u needed to register both controllers to start the setu...
2FA not working
I can’t log in into my account because of 2FA and the 2FA is NEVER working. Please help me
Merch and products
I wanted to ask about the possibilities of creating merch for the metaverse. How can I go about creating merch and products for the metaverse? Where will I sell it? Is it that I can only sell in a world that I create?
Problème ouverture applications depuis bibliothèque
Bonjour, je n'arrive plus à ouvrir d'applications depuis la bibliothèque, j'ai un message d'erreur qui apparaît à chaque fois que je clique sur une application. J'ai supprimé l'application meta horizon mais le problème est toujours là, j'ai essayé de...
Hacked
How do I go about removing a fake meta account that has been added to my Facebook profile? I have regained access to my account, but the hackers email is still listed on it and I cannot delete it off my account. Thanks, Jeremy
Instagram account hacked using a meta horizon account
My instagram and Facebook account was hacked using a meta account, when trying to remove it, I need to add a password which I do not have. Since it using an email I did not creat I have no way of resetting.
Help
hi can any one help me I desperately need my account back open for my business I have had my account wrongly suspended, and due to someone not following rules and ask to login to my linked instagram which instagram account but I don't have a link ins...
My Quest 2 is connected with no internet access
Ive had my quest 2 for about a month, had no problems and now its telling me im connected to the internet, but it cant provide internet. ive tried unplugging my router for a minute, as well as turning off the quest 2, with no luck. super frustrated p...
Legacy verified Instagram password change
I followed all the steps in the support form instagram.com/hacked, but I still haven't received the password reset email for my verified account. The system says that the reset link will be sent to the email address I have, but I don't receive any em...
Impossible de vérifier ma carte bancaire sur Méta
Bonjour,Cela fait maintenant une semaine que je m'arrache les cheveux sur Meta. J'ai d'abord voulu booster une publication sur mon compte professionnel Instagram. J'ai ajouté des fonds via Apple store (qui au passage m'a prélevé 6€ de frais pour 9€ v...
Factory reseted my headset but it didnt tell me i needed to register both hands to register them
i had to factory reset because i had no storage left i factoriy reseted but i only have one controller as the quest 2 controllers do not last long from playing gorilla tag could u please fix this some how or get me off of the pairing controllers stag...
