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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Airlink suddenly stuck searching for PC

Until recently my airlink has worked pretty flawlessly but since around a week ago, airlink has been struggling to connect to my pc. On quest 2, when I open the airlink menu, it will just say seaching for pc. Sometimes, after a few minutes, the quest...

Stuchoo by Honored Guest
  • 621 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 Right Controller not working/pairing

I've had my vr for about a year now (also had a year before but it broke so I had to get a new one) and I tried going on it today and my right controller could not be tracked, and now and again would not even pair. I bought new batteries to see if th...

liliaXD by Honored Guest
  • 1499 Views
  • 4 replies
  • 0 kudos

New email / Did Factory reset

Was Originally signed in through my Facebook account but had to let that account go.I created a new email account on oculus/ Meta so I wouldn't need to sign in with Facebook. I did a factory reset and now I'm all up and running again through this new...

My controller s are broken how do I get a new pair

So I was playing a game then I accidentally hit my controllers against the wall and now the tracking is bad on both of them and my right one has major stick drift will I be able to get a new pair for free or do a have to pay 100£ for something I alre...

Siggsy32 by Honored Guest
  • 614 Views
  • 2 replies
  • 0 kudos

Syncing option is unavailable

On most of my clips, I can sync them to my app with no issue. However, there will be a couple of clips that the syncing option won’t be there for me. When I click the 3 dots the only option is Share, View Info and Delete. Please help me resolve this.

LUHO29 by Honored Guest
  • 445 Views
  • 2 replies
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oculus link weird stuttering and frame drops

The first few days i started pcvr everything worked right and stuff, after that it startes stuttering and lagging for no reason. i factory resetted and the lag was gone but the stuttering wasnt and it was really choppy. i tried looking at oculus mirr...

lxrikka by Honored Guest
  • 861 Views
  • 4 replies
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Resolved! Air Link

Hello can anyone help me im with a qwest 1 and i want to put it on Air Link i dont know if its possible,im trying to do it but in my beta settings there is no air link can anyone answer me pls thanks

Quest Pro Can't See Midnight Mac Air

The quest pro is unable to detect the midnight version of the Macbook. Even in a well lit environment, the Quest Pro does not detect enough contrast in the keyboard in order to track it. This is a huge issue, I am now stuck using passthrough to see t...

Poker Vr

I attempted to purchase 5 dollars worth of chips and i had accidentally pushed the $50 worth. i immediately turned off the Meta. I can not afford the 45 extra that was purchased by mistake. How can i get a refund on the chips? @DOsito is the account.

DOsito by Honored Guest
  • 618 Views
  • 1 replies
  • 0 kudos

Suddenly unplayable on PC

So for quite a while I was playing Steam games and even flying my flight simulator just fine. The simulator wasn't "fantastic" but was certainly acceptable. I used to plug into PC. So I come back from vacation and was looking to play some VR, and my ...

fra1dkn0t by Honored Guest
  • 640 Views
  • 3 replies
  • 0 kudos

No access to Facebook account

Hello, my Facebook account have been hacked by this email adress: nnsnsnsnnzsnnsnns@outlook.comI can`t find any facebook suppot to help.

r4zv by Honored Guest
  • 526 Views
  • 1 replies
  • 0 kudos

Oculus Rift S RMA process.

Hello, can anybody tell me if they had a problem with Oculus RMA process like me. The headphone jack on my headset broke, and I contacted the support just to know how expensive would it be to fix it. They asked me about the invoice, and after sending...

byczke by Honored Guest
  • 2951 Views
  • 12 replies
  • 0 kudos

Optimal wifi speed

Hey Meta, what wifi speed is optimal for playing online multiplayer (FitXR)? I have seen ranges from 200-500mbps but a more precise range would be helpful. Thanks!

kp.790559 by Honored Guest
  • 273 Views
  • 0 replies
  • 0 kudos

Problem with debit card

Anyone also having trouble adding a visa debit card to a payment method? How to fix this error?

ZuzaxD by Honored Guest
  • 1035 Views
  • 3 replies
  • 0 kudos

only reinstall video driver resolve black screen in vr games

sometimes, while playing with the oculus, the black screen appears for a few instants, as if the pc went "over", in fact I hear the noise of the fans increase .. then if I reinstall the nvidia drivers and restart the pc, the problem goes away for a w...

mattex39 by Honored Guest
  • 525 Views
  • 1 replies
  • 0 kudos

that normal controller drifting issues

The right controller has the drifting problem and I don't know what to do. It's so bad that when I try to crouch by pulling down the thumbstick it just reacts like I'm pulling it up all the time and it just looks weird crouching like that and when I ...

Stick drift

My Quest 1 controllers are having stick drift and I love playing vr so if there is any chance you can get me a new controller or try and help some how it will be very appreciated and my email is jordan9633@icloud.com

Mic Issue

I just picked me up a new oculus quest 2 lastnight, and when I went to join my buddys game I could hear him the whole time but he couldnt ever hear me. I turned the mic off and on in the settings in the game and on the oculus. I also powered down the...

Waltz of the Wizard: Oct 2022 update

In the courtyard, I need the notes to perform the voice activated commands to open the 3rd door but I have used them all and the doors not open. How do I get more notes or get them to respawn?

Horizonal line across bottom of screen

I was in the middle of playing a game and the screen flicked for a second, now there is a redish line across the bottom of the screen. I tried cycle powering the headset, but it still there. Also tried a website for stuck pixels, thinking maybe cycli...

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shnoobins by Honored Guest
  • 645 Views
  • 2 replies
  • 0 kudos

my game wont get cloud saved

a game I have called into the radius wont cloud save anymore the last time it cloud saved was on October 16th and no matter what I try it wont save on the cloud is there anyway I can get it to save on the cloud without having to lose all my progress ...

Meta App

Okay what did I do wrong I was setting up my quest and trying to get it to connect to my oculus app but after it pair it sends to a screen telling me to unlock the headset but when I put in the correct code it turns red and says something went wrong ...

Error Code 4136 | Amazon VR app login issue

i installed Amazon VR app in my occulus 2 headset and upon login getting below error. I am based out of USA and device was also bought in USA. You have logged in using an a/c from a region that is not currently supported by Prime VR. You may be able ...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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