Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 77 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


I've read through the glasses and focus posts. My confusion here is why cant the tech simply adjust for various powers? 1, 2, 2.5, 6..... I realize you can't make it perfect for everyone with eye sight issues, but how about the simple powers we buy a...

MissTFoss by Honored Guest
  • 0 replies
  • 1 kudos


Hi, i logged in with the wrong account and i bought a game on the oculus i had to reset it to the right account can i be refunded i bought it 30 minutes ago and didnt play it.

Side loaded games

I just bought a new oculus quest 2 and I tried to redownload Pavlov for it but when ever I got to the side loaded app it says oculus app instead of install latest can anyone help

brocliman by Honored Guest
  • 1 replies
  • 0 kudos

RIFT S: sensors cannot track headset. Update 27

After updating the client to version 27. When the Rift S headset is connected, the red indicator is on, 3 dots are blinking on a black background, ad infinitum.Trying to reinstall Windows - didn't fix the problem, reinstalling the client - didn't fix...

BaaZRlav by Honored Guest
  • 2 replies
  • 0 kudos

Samsung VR content .. will it work on some Oculus products?

I have rather many purchases on Samsung VR (Note8), which work... but then Oculus+Samsung decided to kill GearVR and make it about worthless. (After buying Note10+ - due to a crack in Note8 display)Is it so that I can buy some Oculus products that wi...

pilot4 by Protege
  • 0 replies
  • 0 kudos

oculus quest 2 controller spamming random buttons

in the video im holding it by the ring ive tried restarting the controllerive tried restarting the headsetive tried force restartingive tried ADB shutdownive tried it all no helpthe controller is just spamming random buttons what do i do?PLEASE HELP!...

omnom143 by Honored Guest
  • 1 replies
  • 0 kudos

High pitched whine from charger

Hi all,I have a 2 week old quest 2 and have noticed when returning to a fully charged headset to unplug it that I can hear I very high pitched very quiet whine from the charger UK 3 pin. It doesn't do it when plugging the headset in to charge only wh...

Left analog stick stuck on

I’ve had my quest 2 for 2 months have experienced no problems until now, while playing I accidentally hit my controllers together and now my left analog stick button is stuck on while the rest works perfectly fine, the button can still be pushed but ...

Official Oculus Link cable causing USB Error

My official oculus link cable is only about 4 months old but apparently it already has gone bad. When I use it to connect my Quest 2 to my gaming PC, I get a Windows 10 USB error specifically Unknown USB Device (Port Reset Failed). The drivers of the...

guradian keeps disabling

Hi ive had my headset for a couple weeks now and i play it in the same area all the time and for some reason the last few days the guardian wont activate

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Link Cable

I get the message “USB Device has exceeded the power limits of its hub port” on my Windows 10 PC when I connect my Oculus link cable to my Quest 2 and will not make the connection. I can, however, take my regular charging cable and connect. How can I...

Rift s black screen

i have tried everything i can find on reddit and youtube, my vr wont display anything other than a black screen, ive updated everything and uninstalled OBS which was a common issue, ive swapper my USB and DisplayPort connections, nothings working ple...

Creamsy_ by Honored Guest
  • 1 replies
  • 0 kudos

Quest 2 Guardian problem

I recently got the Oculus Quest 2 and I love it! But anytime I try and set up my guardian now it like bugs around and anytime I move my head it moves and it happend on my old one too?

Asho2009 by Honored Guest
  • 1 replies
  • 0 kudos

Rift S no power

I've been using my rift for almost a year now and yesterday i unplugged the headset like i normally do and put it away. I came back and the headset wasn't turning on (no orange/white light) it wasn't being recognized by oculus app. I tried unplugging...

Headset Audio

So I think I accidentally deleted my headset off of my pc as an audio device. Any idea on how I can get it back?

Piixil by Honored Guest
  • 1 replies
  • 0 kudos

Email issue

Hi I recently changed my Facebook email but when I set up my quest 2 and tried to change the email it sends a code to an email I can't access anymore

No fix for Displayport disconnection issues ???

I been having this issues since stupid 27 came out and constently disconnecting me (wires are fine and my CPU/graphic card is fine) it's the software that needs to be fixed ASAP or you be losing customers

Extremely low support experience

Almost 4 weeks ago I've opened a support case reagarding a hardware issue on my brand new Oculus Quest 2.For all this time support have been totally slow in responding, however a week ago they have provided return labels for the device. So I've print...

zeol by Honored Guest
  • 2 replies
  • 0 kudos


How do I cancel a refund request i wanna cancel one

Oculus not working

I accidentally deleted my Facebook account without realizing it was linked to my son’s Oculus account. I quickly got it back but now he can not use his oculus. We logged out and back in. Does anyone know what to do?

Resolved! Games and shop showing up nothing

(Oculus quest 2) when i open the shop it just shows an error message and when i check my games it says that i only have 1 game (the tutorial for hand tracking) how do i fix this?

Anonymous by Not applicable
  • 1 replies
  • 2 kudos

rift S geaphix problem

when i plug in my headset the light which normally turns red then white just stays white and if i put o my headset its just a loading screen that lasts forever i can here sounds as if i was in my virtual home if anyone has a solution please let me kn...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest